Q: purging printer drivers help
i am trying to PURGE my MacPro and MBP of printer drivers for a HP 8500 before I install a HP 8600 that was provided in replacement. However, the HP "Scrubber" Utility would not let me continue to scrub the machine of 8500 info because I had deleted the Printer from the Print and Fax preferences after following the first set of instruction. So i re-added the printer in Print and Fax Preferences and it is still not allowing me to do the "scrub". Then I was provided being information in #2 below, which did not seem to help.
Now I am being told to follow the information in this url under "Additional Information" (#1 below) http://support.apple.com/kb/HT3771
Does anyone know the proper way to "scrub" my machine of this old information which will apparently corrupt the new install if left around? I've had months of aggravation with the old printer and I would like to cleanse my computer of any of this info.
I have an Epson and the new 8600 and have the install CD's in both cases.
THANKS IN ADVANCE FOR ANY HELP.
- Jon
#1
Additional Information
To delete a Print Queue
- Click the print queue you would like to remove from the list in the "Printers" pane.
- Click the - (minus) button below the "Printers" pane.
- Click "Delete Printer" in the "Are you sure..." confirmation sheet.
To reset the printing system (if necessary)
- Control-click or right-click a print queue in the "Printers" pane.
- Choose "Reset printing system..." from the contextual menu.
- Click "OK" in the "Are you sure..." confirmation sheet.
AppleTalk-based printersAppleTalk is a protocol that is not supported in Mac OS X v10.6. Many network printers have support for IP-based printing protocols that can be used instead of AppleTalk. Please see the "To add a printer via the Print & Fax preferences pane" section for information about how to add a printer using IP. Or, visit your printer vendor's website or contact your printer vendor for technical support.If your printer can only use the AppleTalk protocol, the printer can be used if it is connected to, and shared by, an appropriate AppleTalk-capable printer server. Snow Leopard can then use that print share to print via a supported IP-based protocol. See the "How to add a printer" section above for details about how to connect to a shared printer to your Snow Leopard-based Mac.
Upgrading print queues from Mac OS X v10.5 LeopardWhen you update from Mac OS X v10.5 to Mac OS X v10.6, Mac OS X v10.6 will replace all printer software and recreate print queues for any printer from these printer vendors:HP, Canon, Epson, Brother, Lexmark, Samsung, Xerox, FujiXerox, Ricoh (includes Gestetner, Infotec, Lanier, NRG, Savin)If you have a printer that is not from one of these vendors, Mac OS X v10.6 will migrate your printer queue from Mac OS X v10.5 when you upgrade.
If the print queue that you migrated from Mac OS X v10.5 has an issue, try these steps
- Ensure the printer is connected, has power, has ink / toner, paper, and no alerts on its built-in display.
- Network based printers should be on the same subnet; you shouldn't have to worry about this if your printer is on your home network.
- Use Software Update for the latest available updates.
- Delete the affected printer from Printer & Fax System Preferences, then re-add the printer.
If you still have an issue, try these extra steps:
- Reset the printing system (see above). Then, add the printer again.
- If the issue persists, reset the printing system (see above). Download and install printer drivers from here. Then, add the printer again.
- If the issue still persists, contact the printer vendor and/or visit their website for printer software and support.
Links
- Click here for a list of Mac OS X v10.6 Snow Leopard printer drivers
- Click here for information about troubleshooting printing issues in Mac OS X
- Click here for Printer troubleshooting for AirPort Base Stations and Time Capsule
- Click here for information about Bonjour
- Click here for information about Windows CIFS browse protocol
- Click here for information about troubleshooting Windows CIFS protocol
- Click here for HP's web site
- Click here for Canon's web site
- Click here for Epson's web site
- Click here for Brother's web site
- Click here for LexMark's web site
- Click here for Samsung's web site
****
#2
Note: I know these steps are very similar to the steps to install the 8600 SW over the 8500A, but in this instance, the 8500A software is removed, and only the 8600 software is installed. The 8500A drivers are installed from ASU, and the 8600 software is utilized for scanning, and HP Utility. These steps have been tested and confirmed to work for instances where installing the 8600 software over the 8500A did not resolve the issue.
Step 1: Run the HP Scrubber Utility
Scrubber
1. Open the HP Uninstaller (Finder --> Applications --> Hewlett-Packard --> HP Uninstaller)
2. On the screen where you select your product, press and hold the Ctrl, Opt, Apple keys (all 3 keys in the bottom left of your keyboard) while clicking uninstall.
You should receive a warning message asking if you are sure you want to uninstall ALL HP Software.
3. Authenticate with your user name and password.
4. Let the scrubber do its thing, then click Finish.
Step 2: Manually remove the drivers/software that were added from ASU (if installed)
1. Open Finder
2. Click the icon for your hard disk in the navigation pane on the left
3. Navigate to /Library/Printers
4. Delete the hp folder
5. Navigate to /Library/Printers/PPDs/Contents/Resources
6. Delete all entries for HP devices from this folder.
7. Empty the Trash
Posted on Feb 5, 2012 8:40 AM
Oops. I found it with this part. Nevermind...
To reset the printing system (if necessary)
- Control-click or right-click a print queue in the "Printers" pane.
- Choose "Reset printing system..." from the contextual menu.
- Click "OK" in the "Are you sure..." confirmation sheet.
Posted on Feb 5, 2012 10:00 AM