I read the link Apple emailed me with my ticket number about preparing my IPAD 2 for repair:
http://support.apple.com/kb/HT1438
But it doesn't say whether I include the wall charger, USB power cable, and original box (with serial number).
I don't see it in the FAQ's either.
Cabn anyone guide me here?
iPad 2, iOS 5.0.1
You do not need to include cables, charger, or the original box. In fact, you should not include these.
To the contrary of the other comment, I would pack it up as close to the way that you received it as possible. Apple does not repair iPads, Apple replaces them with new or refurbished iPads of the same model. Reset your iPad and remove all personal data as well.
The last time I sent a device to Apple for warranty (admittedly, a bit ago), they told me, specifically NOT to include any of the cables.
Was that device an iPad? Apple does not repair iPads.
Dah•veed wrote:
Was that device an iPad? Apple does not repair iPads.
It was an iPod Touch. As with the iPad, they verify that the problem is covered under warranty and send a brown box replacement unit. The unit did not include any new cables.
See how much better that is when you volunteer the full story. Now we know that the last device was not a Mac Pro, but indeed an iOS device.
no
You really needed to read the whole thread before replying Clyde.
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Sending IPAD in for repair - do I include cables?
