Huffman Family
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Q: all support pages are down

Over the last few days all redirects from apple go to dead links. Anyone else finding this? This is one I got from Apple themselves but it has been on dozens. http://support.apple.com/kb/HT1222?viewlocale=null&locale=null

iMac, Mac OS X (10.6.8)

Posted on Feb 5, 2012 9:51 AM

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Huffman Family

Q: all support pages are down

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  • by tedweiser55,Helpful

    tedweiser55 tedweiser55 Feb 5, 2012 11:49 AM in response to Huffman Family
    Level 1 (10 points)
    Feb 5, 2012 11:49 AM in response to Huffman Family

    I've had this same problem as well. I can see the cached versions in Google, so I know they're still out there, but I get one of two responses when I click through:

    1. a "Too many redirects" error and a URL with this paramter: viewlocale=null&locale=null
    2. An apple support 404 page - "This article no longer exists" - though the article always does still exist, because I can usually reload and see it on the original URL

     

    I have tried both my ISP's default DNS settings and manually setting the openDNS servers, so I don't think it's a DNS handling issue.

     

    I have also reset Safari, and I'm seeing this across several machines (all Mac's though) using different ISPs and networks.

  • by tedweiser55,Helpful

    tedweiser55 tedweiser55 Feb 5, 2012 11:54 AM in response to tedweiser55
    Level 1 (10 points)
    Feb 5, 2012 11:54 AM in response to tedweiser55

    BTW, this appears to be a Safari issue, because I'm not having the same issue in Chrome or FireFox.

     

    As a workaround in the meantime, change the end string to this: ?viewlocale=en_us&locale=en_us  , replacing both "null" entries with "en_us"

  • by Huffman Family,

    Huffman Family Huffman Family Feb 5, 2012 12:39 PM in response to Huffman Family
    Level 1 (0 points)
    Feb 5, 2012 12:39 PM in response to Huffman Family

    Definitely Safari issue. Which is kind of strange. Seems to happen with any Mac I use. This actually started happening to me in early January, but sporatically. Any support page that was using a link provided by Apple would give me similar errors.