7 Replies Latest reply: Feb 6, 2012 4:10 PM by Wayne Quasar
Wayne Quasar Level 1 Level 1

I just got an iPhone 4s from my local Sprint store. Everything works perfectly, except for the front-facing camera. When I use any camera app (the stock one, Camera+, or Instagram) and click the icon to "flip" to the front camera, it wigs out and glitches, giving me weird lines and darkness. Sometimes it comes up with a full color, normal image, but most of the time it either shifts down to a grainy picture or simply freezes up. Switching back and forth between front and back cameras has mixed results, but nothing stable. I tried using FaceTime with a friend, and I had this same problem (glitched, frozen screen with weird lines) for about 1 minute, then it switched back to full color, normal picture.

 

So the problem seems very intermittent, and I have no idea how to stabilize it. I plan to go into the Sprint store tomorrow and show them, and hopefully either get a fix, or a new phone. But if anyone has had this issue (I see some posts about it already, but most of them are from last year) and knows how to fix it, please let me know!

 

p.s. I have not done a factory reset yet. But I have read other posts where people say this had no effect on their problem anyway.

 

Thanks!


iPhone 4S, iOS 5.0.1
Solved by gdgmacguy on Feb 5, 2012 3:35 PM Solved

Those are Apple's recommended troubleshooting steps, so there's really not much more to recommend.  If all the steps, including restoring as a NEW device fail to resolve your problem, then you'll need to bring your phone into Apple for evaluation.

Reply by gdgmacguy on Feb 5, 2012 3:25 PM Helpful

Basic troubleshooting steps, regardless of the problem are restart, reset, restore.

Reply by AIMT on Feb 5, 2012 7:49 PM Helpful

Similar stuff (but with a phone out of warranty), and I scoured the internet for solutions.  Ultimately, the nice man at Apple sorted it with a camera transplant (and he seemed pretty confident this would be the answer to my problem) and charged $65 plus tax for fixing it.  In my mind, that's pretty fair.

All replies

  • gdgmacguy Level 7 Level 7

    Basic troubleshooting steps, regardless of the problem are restart, reset, restore.

  • Wayne Quasar Level 1 Level 1

    Well, I've done the first two. I was hoping to avoid the "restore" step if at all possible...though it is definitely a software issue, and not a hardware one, considering I have seen the front facing camera function properly, maybe I'll give restoration a try. If nothing else, maybe it will jolt the OS into working properly.

     

    Thanks for the input. Any other theories/tips/ideas are welcome!

  • gdgmacguy Level 7 Level 7

    Those are Apple's recommended troubleshooting steps, so there's really not much more to recommend.  If all the steps, including restoring as a NEW device fail to resolve your problem, then you'll need to bring your phone into Apple for evaluation.

  • Wayne Quasar Level 1 Level 1

    Well, as an update, the restore didn't work, the camera is still bugged.. And I seem to have lost my contacts, too..... =/

  • Wayne Quasar Level 1 Level 1

    I will post an update tomorrow night as to whether or not this issue gets resolved at the Sprint Store.

  • AIMT Level 1 Level 1

    Similar stuff (but with a phone out of warranty), and I scoured the internet for solutions.  Ultimately, the nice man at Apple sorted it with a camera transplant (and he seemed pretty confident this would be the answer to my problem) and charged $65 plus tax for fixing it.  In my mind, that's pretty fair.

  • Wayne Quasar Level 1 Level 1

    As an update, I took the phone into the Sprint store today and showed them the problem. They instantly had a look of "***!" on their faces and said they would swap it out with a new iPhone, for free. No hassle involved! I'm surprised how swimmingly the exchange went. But I was within the 14 day manufacturer's warranty, so I'm sure it'd have been different if I had waited.