devata
Level 1 (0 points)

Q: Macbook Pro (2008) dead after upgrade to 10.7.3

After download of the update it restarted.... well tha machine tried to restart. All went black.

 

Apple technician says he can't get the "validation error code" from the machine in regards to "free" logic board repair (http://support.apple.com/kb/TS2377). I am somewhat disapointed on the fact that the machine dont start even though it is "on" and Apple cant get the "code" beacasue it is not working properly? Catch 22. No I am not eligable and I have to buy a new Mac due to the 10.7.3 NON working upgrade. Im actually very frustrated.

 

I cant believe that it is a coincidence that my hardware stopped working just at the same time I was upgrading the OS. I think that is a whitewash for not doing the repair.

 

What can I do to get this issue solved without buying a new mashine for lots of hard earned money?

MacBook Pro, Mac OS X (10.7.3)

Posted on Feb 6, 2012 1:01 AM

by Shootist007,Solvedanswer
Shootist007 Shootist007
Level 6 (16,660 points)
A:

Take your dollars to some other manufacturer.

 

Why would you continue to do business with a company that treats you in this manner?

Posted on Feb 6, 2012 3:03 AM

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devata

Q: Macbook Pro (2008) dead after upgrade to 10.7.3

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  • Helpful answers

  • by Shootist007,Solvedanswer

    Shootist007 Shootist007 Feb 6, 2012 3:03 AM in response to devata
    Level 6 (16,660 points)
    Feb 6, 2012 3:03 AM in response to devata

    Take your dollars to some other manufacturer.

     

    Why would you continue to do business with a company that treats you in this manner?

  • by devata,

    devata devata Feb 6, 2012 3:21 AM in response to Shootist007
    Level 1 (0 points)
    Feb 6, 2012 3:21 AM in response to Shootist007

    Yes, I agree even though it is not that funny or easy. I do have other mac products, iphone, ipad, imac... it is a shame, really. I love Apple products, but not their support (in this case) I have not had any problems with any of my other Apple machines. I really need my Macbook Pro... 

  • by Thomas Cloer,Helpful

    Thomas Cloer Thomas Cloer Feb 6, 2012 10:34 AM in response to devata
    Level 1 (45 points)
    Feb 6, 2012 10:34 AM in response to devata

    Can you boot from a system DVD (by pressing C during startup)?

  • by J.K. ROFLing,

    J.K. ROFLing J.K. ROFLing Feb 6, 2012 10:58 AM in response to Thomas Cloer
    Level 4 (1,220 points)
    Feb 6, 2012 10:58 AM in response to Thomas Cloer

    Booting to a system DVD is one option or just press "Option" on boot, should allow you to select a boot device. If neither of these (DVD or Option) works, then it isn't software. When you are talking about "Apple technician" is that someone from Apple on the phone, at the Genius Bar at the Apple Store or a tech at an Apple service provider (not Apple Store)? I would try one of the others if I were in your shoes.

  • by devata,

    devata devata Feb 6, 2012 10:49 PM in response to J.K. ROFLing
    Level 1 (0 points)
    Feb 6, 2012 10:49 PM in response to J.K. ROFLing

    I have tried to boot in all possible ways but to no avail. I can hear the CD spin but thats about it.

     

    The Technician is a dude at an Apple service provider (as close to an apple store one can get). He said he has been working for about 15 year with macs... and that machines sometimes just "dies". I however have had macs and pcs since the first mac plus and I have never come across a mashine dying in this way. There are of course exceptions and this is surely one of them (if this indeed is the case with my mbp). I personally am certain that it was the update that did something to the hardware, whatever that was.

     

    I do have a hard time believeing Apple could mess up in such a way... but as it is stated... everything i possible.

     

    I cant believe I am the only one with this issue?

  • by Ziatron,Helpful

    Ziatron Ziatron Feb 6, 2012 11:01 PM in response to devata
    Level 4 (3,931 points)
    Apple Watch
    Feb 6, 2012 11:01 PM in response to devata

    This is extremely unlikely. However, it is possible for a bug in software to damage your computer.

     

    I suspect two possibilities.

     

    1)  Somehow 10.7.3 has altered your firmware preventing the computer from starting.

     

    2)  The hardware has failed coincidentally with upgrading.  ( More likely in my view.)

     

    Our office has switched back to Snow Leopard for security reasons. But I do know others running 10.7.3 without difficulties.

     

    Apple cant get the "code" beacasue it is not working properly? Catch 22.

     

    If your computer simply had the graphics chip problem the “code” would be readable. The reason they are unable to get this code is because your Mac has a deeper (and more serious) problem.

  • by devata,

    devata devata Feb 6, 2012 11:07 PM in response to Ziatron
    Level 1 (0 points)
    Feb 6, 2012 11:07 PM in response to Ziatron

    The question is then:

    - How to get the Firmware back in shape?

    - This would make it possible to determine whatever the "other" problem is...

  • by J.K. ROFLing,

    J.K. ROFLing J.K. ROFLing Feb 7, 2012 7:59 AM in response to Ziatron
    Level 4 (1,220 points)
    Feb 7, 2012 7:59 AM in response to Ziatron

    New software doesn't "cause" a hardware failure in the normal sense of cause and effect. But it can reveal hardware problems by causing the hardware to work a bit harder.

     

    The reason for my asking who you spoke with is that service providers are somewhat locked in what they can do for repairs like the one you linked to. Apple employees, like the phone agents or Genius' (Geniee?), are often able to "bend the rules" as it were. If you don't have an Apple Store in the area, give the support line a call and see what they can do. If they do a repair, they can send a box and more often than not have the computer back to you in 3 or 4 days.

     

    Good luck.

  • by Jim Ferr,

    Jim Ferr Jim Ferr Feb 7, 2012 8:49 AM in response to devata
    Level 1 (9 points)
    Feb 7, 2012 8:49 AM in response to devata

    Do you hear a chime when powering on? Have you tried holding down command-option-p-r to do a parameter RAM reset? Have you reset the SMC?

     

    See:

     

    http://support.apple.com/kb/HT3964

     

    If the problem is "no video" these steps should solve the problem. It sounds to me like the machine is not completely dead, which should be a recoverable situation. Another thing to try is to hook it up to an external display, if you have the right video adapter.

     

    Perhaps another Mac technician can help, as others have suggested. Don't give up too easily.

  • by devata,

    devata devata Feb 8, 2012 12:49 AM in response to Jim Ferr
    Level 1 (0 points)
    Feb 8, 2012 12:49 AM in response to Jim Ferr

    Yeas, I have tried to reset pram, use external monitor etc. Also brought the memory chips out, and no "chime". It seems it is something more serious than what I thought... how unlikely it might seem. I really thought that the Update killed my machine, but now i really dont know what to think?! I just have to talk to Apple again.

  • by boyfromoz,

    boyfromoz boyfromoz Feb 8, 2012 12:52 AM in response to devata
    Level 1 (45 points)
    Feb 8, 2012 12:52 AM in response to devata

    Yes is more than often the case. don't mark answered so quick and more might come to help you.

     

    good luck