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All replies
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Helpful answers
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Feb 6, 2012 3:04 AM in response to James007Bondby AnaMusic,Have you had a look here http://www.apple.com/support/itunes/troubleshooting/
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Feb 6, 2012 3:07 AM in response to AnaMusicby James007Bond,Do you want me to have a look at the launch issues?
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Feb 6, 2012 3:23 AM in response to James007Bondby James007Bond,I did create another account in windows as it said. It still doesnt work.
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Feb 6, 2012 7:12 AM in response to James007Bondby wiclee,Try following steps one at a time:
1. Restart computer, right mouse click iTunes icon and select "Run As Administrator"
2. If that does not work, check to see if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, to prevent having to do the same process everytime you restart Windows, go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
3. If that fails or you don't see ApsDaemon.exe in the Processes, refer to following article to remove SC files:
http://support.apple.com/kb/TS2363
4. If that fails, repair or reinstall your Quicktime. START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.
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Feb 6, 2012 8:44 AM in response to wicleeby lk211,I have done everything you have suggested & itunes will still not open on my pc. Any other suggestions?
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Feb 6, 2012 9:46 AM in response to lk211by wiclee,Right mouse click your itunes icon, select Properties, then Compatability tab. Check the box "Run this program in compatibilty mode and choose Vista (SP2) & also to check the box "Run as administrator" then OK.
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Feb 6, 2012 10:43 AM in response to wicleeby lk211,I am running on XP & did not have Vista as an option. Also, when I enter Administrator it is asking for a password. I am not aware of a password being setup.
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Feb 6, 2012 11:02 AM in response to wicleeby lk211,I also have tried to open itunes in safe mode, no luck.
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Feb 6, 2012 11:23 AM in response to lk211by wiclee,If opening iTunes in Safe Mode still have the same problem, follow the article to create another User profile:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
If you face the same issue after above, follow USER SPECIFIC TROUBLESHOOTING.