13 Replies Latest reply: Sep 7, 2012 7:00 AM by OficialR2
I Problems Level 1 (0 points)

As of yesterday I cannot update or buy new apps from the app store.


Keep getting Apple ID has been disabled....Can't figure this one!


Able to log onto the apple site with no problem. Account, credit card are all ok.


What happened to the app store?? Used to be the same ID and password as the apple site!!



  • Demo Level 10 (87,945 points)

    Try signing out of your account, reboot the iPad and sign in again.


    Settings>Store>Apple ID - tap the ID, sign out.... Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. Go back to Settings>Store>Sign In.

  • I Problems Level 1 (0 points)

    Thanks but same thing...


    Apple ID has been Disabled....Ken

  • Demo Level 10 (87,945 points)

    I was hoping that it was some sort of glitch and rebooting would resolve it. Obviously, it did not. You should probably contact iTunes support.




    Sometimes, you can reset your password and that may help, but it would rather not lead you down the wrong path and have you end up in worse shape than you started out in. Unless someone else has some words of wisdom, contacting iTunes seems to make the most sense to me.

  • I Problems Level 1 (0 points)

    Thanks again......Have an e mail into that support section.....will see what they say.


    Password was changed with the same results....it's the user ID that's presenting some sort of problem. Can't buy or update apps all of a sudden......  Fine since last August..... Ken

  • Demo Level 10 (87,945 points)

    Good luck!

  • I Problems Level 1 (0 points)



    Turns out, changing the user ID (e mail address)  got things going again.....Not a good solution but let me pass along what actually happened.


    I opened up a new credit card a few weeks ago and recently, saw three unauthorized AppStore purchases. The credit card company put a "block" on any more charges from Apple. Shortly after, this problem occurred.


    This card number is NOT the one my Wife and I have listed in the Apple site.


    Contacted the local Apple store near here in Cherry Hill, NJ and they said.....the user ID was compromised using our new credit card that isn't even with Apple!!! So Apple blocked the user ID.......**** bizarre. Anyway, that's what happened.......Ken

  • NC Joan Level 1 (0 points)

    My iTunes account was hacked into by someone in China who downloaded apps and cleaned out my gift card to the tune of $100.    The iTunes store customer support fixed my problem, removed the apps from my account, and reimbursed my gift card within hours of the complaint.  They then sent me followup emails to make sure my problem was resolved.  Later I discovered they disabled my Apple ID due to it being compromised.   I replied to the previous emails and they again fixed my problem very quickly.  Kudos to Apple for their great customer support! 

  • alexa06 Level 1 (0 points)

    Not sure how to fix the "Apple ID Disabled." Does anyone know?

  • sup3 Level 1 (0 points)

    I've been having this problem for several days now. It says my Apple ID is disabled, nothing about it being for security reasons. I don't think I've been hacked. I have no unauthorized charges to my account. I did what everyone suggested and changed my password but that didn't work. I changed my Apple ID but that didn't work either. I've contacted Apple support and have been waiting with no response. I know I saw a couple of responses saying how Apple fixed their problem quickly but that hasn't been my experience at all. I'm not too happy with the customer support I've seen so far. I have many apps that need updating and have more than one purchase I'd like to make but can't due to my ID not being disabled. I would think Apple would be more responsive in helping their customers.

  •  742crownie Level 1 (0 points)

    I have been waiting for four days as well waiting a response from apple with the same problem... Guess they do not want our money! Very frustrated...

    No customer service as promised in the header, "within 48 hours"...

  • icelite Level 1 (0 points)

    I am having the exact same problem. I guess this 48 hours or less is incorrect. I need to also update some of my apps and my account has not been compromised. So much for being able to buy anything from itunes.

  • ctkrause Level 1 (0 points)

    I have the same issue for 2 days now as well and have spent nearly hours trolling all the Apple Support websites reading posts, FAQs, etc with no luck.  This is frustrating - if they disable the account, I should be proactively notified using my rescue email address with specifics on how to fix it.  My problems started 2 nights ago when buying bunches of new music and using PayPal.  Since this doesn't happen often for me, I assume they thought it was questionable charges.  That's fine...just don't shut it down without some notice and helpful instructions to recover!

  • OficialR2 Level 1 (0 points)

    I am also having the same problem. I believe that in my case my account was disabled because I have typed too many times a gift card code that was already used. The only reply I got pro apple support was far from ideal... I am really disappointed as well with the customer service... I have more than 300 dollars worth of apps, 80 dollars in my apple id and I can't update them and not even download new stuff, therefore changing my apple ID is not an option! Already four days and counting waiting for a solution...


    Look at the answers from customer support...


    "Welcome back to iTunes Store Customer Support and I appreciate your time and patience to writ back to us. This is (name of the customer service employee) again.


    (My name), I can certainly understand how eager you are to get your account reenabled at the earliest as possible.


    However, please note that Apple is still working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.


    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.