10 Replies Latest reply: Feb 6, 2012 7:54 PM by babayflirtt
babayflirtt Level 1 (0 points)

Okay so i had my iPhone in my pocket, and then i went to lean over the table and i heard a noise, so i took it out and my screen was shattered, will Apple fix it if i go to their store?? And also i kind of have a battery problem. My phone's battery does not last long at all, and i just got it so i have NO apps.

iPhone 4
  • roaminggnome Level 10 (95,047 points)

    You can buy an out of warranty replacement:



    Out-of-Warranty Service

    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

    iPhone modelOut-of-Warranty Service
    iPhone 4S$199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone

    When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above.  This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.

    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.

    Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details."


    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

  • babayflirtt Level 1 (0 points)

    they really wont just give me a new one or fix it??

  • gdgmacguy Level 7 (20,535 points)

    why would they give you a new one?  YOU broke it.  Accidental damage isn't covered by ANY manufacturer's warranty.  If you crashed your car, would you expect Ford to give you a new car?  Sheesh.


    Apple doesn't fix phones, they replace them.  So they won't "fix" your phone, they'll replace it.

  • babayflirtt Level 1 (0 points)

    okay well its a question, dont be rude, how is that even my fault?? is a phone screen suppose to shatter by touching it against something? sorry i didnt know this. hmmm weird. but how much would they make me pay.

  • gdgmacguy Level 7 (20,535 points)

    can you not read?  The answer was provided to you by roamingnmome.

  • babayflirtt Level 1 (0 points)

    your really ******* me off. just leave.

  • gdgmacguy Level 7 (20,535 points)

    Not gonna happen.

  • roaminggnome Level 10 (95,047 points)

    babayflirtt wrote:


    they really wont just give me a new one or fix it??

    Of course not.


    Will Sony give you a new tv if you break it?


    Will ford give you a new car if you crash it?


    Will samsung give you a new Blu-Ray player oif you break yours?


    Warranties for any product do not cover damage.



  • stevejobsfan0123 Level 8 (40,262 points)

    babayflirtt wrote:


    is a phone screen suppose to shatter by touching it against something?

    From what you described, you bashed it against the table. Now you're just twisting it. But the repair prices have been given to you, there is nothing else this forum can do for you.


  • babayflirtt Level 1 (0 points)

    no i didnt, i just leaned over the table?