10 Replies Latest reply: Mar 19, 2014 2:09 PM by Peter Gillespie Branched to a new discussion.
DoobieDooba Level 1 Level 1 (0 points)

Hello everyone ..

Hope any of you can answer my question!

i dropped my iphone by accident and its glass screen got cracked.

Since my phone is still under warranty, can the screen be repaired with no charge? or do i have to pay for its replacement? please answer if any of u know the answer thank u!


iPhone 4, iOS 5.0.1
  • 1. Re: Cracked glass screen repair with warranty
    roaminggnome Level 10 Level 10 (90,755 points)

    "Since my phone is still under warranty, can the screen be repaired with no charge? "

     

    No  As with any warranty on any product, the warranty does not cover damage.

     

    You would have to buy an out of warranty replacement:

     

    "

    1. Battery Replacement Service

      If your iPhone requires service due to the battery’s diminished ability to hold an electrical charge and it is not covered under Apple's warranty, an AppleCare service contract or statutory consumer rights, Apple will service your iPhone for a service fee. For more details, please refer to the Battery Replacement tab on the left. If you are a C Spire, Sprint or Verizon customer you can also contact them for more information.
    2. Out-of-Warranty Service

      If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
      iPhone modelOut-of-Warranty Service
      iPhone 4S$199
      iPhone 4, iPhone 3GS,
      iPhone 3G, Original iPhone
      $149
      A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax. When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above.  This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details."


    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

  • 2. Re: Cracked glass screen repair with warranty
    deggie Level 8 Level 8 (46,495 points)

    No warranty covers accidental damage. You can do an out-of-warranty replacement of your iPhone for $149 USD or go to a 3rd party repair site and have it replaced for less but then you will have no warranty.

  • 3. Re: Cracked glass screen repair with warranty
    roaring branch Level 1 Level 1 (5 points)

    I recommend www.igadgetresq.com. Last week I sent them my 3gs with shattered glass -- a car ran over it in a parking lot -- and they repaired it for $25, very fast turnaround. Apple wants $150-200 for the same service, this is absurd. Good luck.

  • 4. Re: Cracked glass screen repair with warranty
    stevejobsfan0123 Level 7 Level 7 (32,315 points)

    I would rather pay an "absurd" price to get trustworthy service.

  • 5. Re: Cracked glass screen repair with warranty
    roaring branch Level 1 Level 1 (5 points)

    I would normally agree with you -- I don't mind spending more money when the benefits clearly outweigh the aggravations. That's why I've been an Apple owner for more than 20 years, iPhones and iMacs. But this is an old out-of-warranty 3gs which isn't worth the higher repair cost. I'm just trying to keep it going until my next 2-yr ATT contract renewal and/or the next version of iPhone comes out. I was referred to this independent repair shop in another support thread, and I'm just confirming that they did good work at a very low price.

  • 6. Re: Cracked glass screen repair with warranty
    Misatya Level 1 Level 1 (0 points)

    @ Deggie Do you know for how long do they keep the phone when changing the screen? I have an appointment already, but was wondering if it's gonna take days or hours.

    Thanks!

  • 7. Re: Cracked glass screen repair with warranty
    deggie Level 8 Level 8 (46,495 points)

    If they do screen replacements at the store you are going to it will take 30 minutes or so depending on how busy they are. If they don't repair screens and only do out-of-warranty replacements it will take less than 15 minutes.

  • 8. Re: Cracked glass screen repair with warranty
    Peter Gillespie Level 6 Level 6 (11,740 points)

    Look at the date of the post you are addressing

     

    FEB 2012

  • 9. Re: Cracked glass screen repair with warranty
    deggie Level 8 Level 8 (46,495 points)

    And yet I remembered it anyway. Pretty good for my memory. Hope the weather is good in jolly old england and please have a pint for me.

  • 10. Re: Cracked glass screen repair with warranty
    Peter Gillespie Level 6 Level 6 (11,740 points)

    amazing

    weather about to get colder again after 2 weeks of unseasonal warmth

    ps a glass of wine more likely