Virgin Net mail no longer downloading to iPad

Question

Level 1

9 points

Hi there, I hope you can help!

My wife's iPad has suddenly stopped downloading emails from her virgin.net account into the mail app.

No settings have been changed, and it has been working perfectly for the last year.

I've tried deleting the account and re-establishing...but no joy.

When using the email app it comes up with 'downloading' and then 'updated'...but nothing comes in.

Anyone have any ideas? The wife is giving me grief to get it sorted!

Many thanks in advance,

Dave

Posted on Feb 7, 2012 12:43 PM

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Answer 1

Hi, I had this problem too, it kept updating, showing no emails on my iPhone, and I'd get home and have tons of emails! 😠

Good news, I found the answer! You have to add "recent:" (no speech marks) before your username, e.g. john.smith@virgin.net becomes recent:john.smith@virgin.net

Hope this helps, if you still have the problem 🙂

Duncan

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