Is anyone having trouble streaming music videos from iCloud?

Sounds like it may be a server issue. And the person you talked to obviously was not very knowledgeable about iTunes Match. My suggestion is to power-cycle the AppleTV and see if that helps. You might even want to power-cycle your router.

iTunes Match doesn't stream to iOS devices, only to Apple TV. However I can say that the few music videos I do have stream fine to my Apple TV. So the issue for you appears to be either server related or internet related. I think it might be worth it for you to power-cycle your internet router.

Looks like I may have spoken too soon. Going through my small handful of music videos most of them won't play from the cloud either. It does appear to be a server issue.

iTunes Match does not support videos and never did. Your ATV content was probably 'streaming' over your Wi-Fi.

The link you provided is for iTunes in the Cloud. All that does is to push new purchases to all devices.

Actually, music videos purchased from the iTunes store are supported. On Apple TV they show up under music > iCloud > music videos. Normally they stream fine, just like music, but not so much right now.

Hi Folks....I can state that music videos purchased via iTunes ABSOLUTEY did play back from iCloud via Apple TV, iPad, etc. WITH MusicMatch enabled. After working flawlessly for nearly 2 months, I discovered what I thought was a bottleneck. After several hours of troubleshooting on my own, everything points to a server side iCloud issues.

Sadly, none of the folks here in the US were aware of the problem. I now have had a case at the engineering level since Sunday...but thus far no answers.

If anyone else has had any movement on this issue...please post.

Best,

Chuck

NYC

Hi Folks,

I suspect many more folks have this issue than is reflected here, but like us...they feel the problem is on their end.

I suggest we ALL SPREAD THE WORD to have folks call to compalin and get case numbers, as it appears from my calls that this issue is not yet publicized enough to have Apple take it seriously. Each person I speak to, despite 5 case #'s, knows nothing. I've yet to receive a call back from anyone after the case is escalated up. I don't know about you, but I purchased extra storage space on iCloud and purchased 3 Apple TV's, and I'm not getting equal value.

I've got got this issue. Used to be able to download Music Videos, now getting an error on every device/computer I've got hooked into my account.

I put in a help request and was passed up to a higher person who sent me this link.

https://discussions.apple.com/thread/3502068?tstart=30 and said to follow the instructions. I haven't done so yet. Has anyone else gotten the same advice?

Hey Moff,

I read the link....and it ppears they blew you off as it has nothing to do with retrieving music videos from iCloud. Further, MusicMatch should have nothing to do with iTunes purchased music videos.

If you try this method I would try it with tech support on the line. Be sure to get a case number and keep following up...cause it looks like no one has really attempted to acknowledge this issue as a server side iCloud problem that just cropped up about a week ago.

Please keep posting.

Best,

Chuck

Hey Chuck,

Yeah I got that impression. From reading the link it looked like following the instructions would actually make things worse. So I picked an old video I regret buying and don't mind losing and followed the instructions, taking screenshots along the way.

As expected I ended up with a video file that has an iCloud status of 'ineligible' instead of purchased. So now it's no longer visible on any other ios device or computer hooked up to iTunes Match. I guess that's one way of fixing the download errors 🙂

I've popped the screenshots back into my reply to support. Waiting to hear back from them.