TS3103: Mac OS X v10.6: Unable to receive POP mail after updating to 10.6.2
Learn about Mac OS X v10.6: Unable to receive POP mail after updating to 10.6.2
Q: Help with charter.net email
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Feb 8, 2012 9:42 AMby Linc Davis,Select Window ▹ Connection Doctor from the Mail menu bar. You should see a green dot next to each of the mail servers you've defined. Is that what you see? If not, click the Show Details button. A drawer opens at the bottom of the window. If there's text in that drawer, please post it. If not, click Check Again and post the text that appears. Edit out any personal information before posting.
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Feb 8, 2012 9:54 AMby YoGinger,all green dots. i think there may be something to do with "take all messages online" and "take all messages offline" because sometimes if I fiddle with them, selecting back and forth several times, messages will magically appear. but there doesn't seem to be any rhyme or reason to it. the other screwy thing is the little red dot in the mail "stamp" which indicates new messages will hold onto the number 1 after all messages have been read. I have tried changing to indicate only new messages and this is still the case.
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Feb 8, 2012 10:09 AMby Linc Davis,Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
- Be sure your Mac is shut down.
- Press the power button.
- Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
- Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode.)
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Feb 8, 2012 12:39 PMby YoGinger,Thank you so much for working with me. Okay, so I shut my MacBook down and rebooted in safe mode. As soon as I was up and running in safe mode I did receive one new email in mac mail but I was not able to get a test one. It sent fine, but was only received in my charter web mail. So then I shut down again and rebooted, this time not in safe mode. Again, in this amt. of time I received another new email in mac mail, but when I tried to send another test message -- same thing, it sent fine, but was received only in my charter web mail. Seems that logging off and back on is the only that that promts new mail to be downloaded to my mac mail. And that silly #1 in the red dot will not go away. So if I have 3 new unread mails in my mailbox there will be a three in the dot. If I read one, it changes to a 2. If I read the second one, it changes to a 1. Then when I read the third and final new one, it remains a 1. If a new one comes in, it is still a 1 until I get a second, new, unread email.
I have been working with this for two weeks and Apple and Charter have not been able to help me a bit. Uber frustrating. I just got this MacBook in late Dec. so the whole email set up is brand new and has never really worked properly. If you can help I will be deeply indebted to you. PS...it is my birthday so I am sorry I keep cutting out for extended periods...out to lunch...out to coffee, etc. Thank you for your help and patience. Ginger
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Feb 8, 2012 1:19 PMby Linc Davis,Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now.
Select all your mailboxes, and then select Mailbox ▹ Export Mailbox from the Mail menu bar. Export the mailboxes to the Desktop folder.
Make a note of the settings for all your Mail accounts -- everything you'd need to reconstruct the settings from scratch. Quit Mail.
In the Finder, hold down the option key and select Go ▹ Library from the menu bar. Move the following items from the folder that opens to the Trash (some may not exist):
Caches/com.apple.mail
Saved Application State/com.apple.mail.savedState
Leave the Finder window open for now.
Relaunch Mail and test. If the problem is solved, you’re done. Delete the exported mailboxes. Otherwise, quit Mail and move these items from the open Library folder to the Desktop:
Mail
Preferences/com.apple.mail.plist
Preferences/com.apple.mail.searchhistory.plist
(Note: you are not moving the Mail application. You’re moving a folder named “Mail.”)
Relaunch Mail. It will behave as if you were setting it up for the first time. Go through the setup process with one of your accounts, using the information you noted earlier. Test. Same problem?
If there’s no improvement, quit Mail again and put back the items you moved to the Desktop, replacing any newer ones that may have been created in their place. You don’t need to replace the items you moved to the Trash.
If the issue is resolved, recreate the rest of your Mail settings, then import your mailboxes, delete the items on the Desktop, and close the Finder window.
