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MacBook Air crashes almost every 10mins after update 10.7.3

MacBook Air (Winter 11") crashes almost every 10mins after update 10.7.3.


Does anyone have/had the same problem?


This is my first experience with MAC whereas I never had this kind of Issue in Windows/PC.


I currently cannot relly on working on this machine because I'm always afraid to lose my work.


This is really frustrating considering the money I paid for this device.



I bought this device in November 11''.


Any suggestions?

Mac OS X (10.7.3)

Posted on Feb 8, 2012 1:52 PM

Reply
8 replies

Feb 8, 2012 2:29 PM in response to temvento

Launch the Console application by entering the first few letters of its name into a Spotlight search. Enter the name of the crashed application in the “Filter” text field. Post the messages from the time of the last crash, if any -- the text, please, not a screenshot.


Then, still in the Console window, look under User Diagnostic Reports for crash logs related to the crashed application. Select the most recent one and post the contents -- again, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Feb 8, 2012 3:59 PM in response to Linc Davis

08/02/2012 23:22:59.492 ReportCrash: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.

08/02/2012 23:23:00.394 Finder: HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.395 Finder: port matched the WindowServer port created in BindCGSToRunLoop

08/02/2012 23:23:00.396 Dropbox: HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.396 Dropbox: port matched the WindowServer port created in BindCGSToRunLoop

08/02/2012 23:23:00.396 Google Chrome Helper: HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.397 SystemUIServer: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

08/02/2012 23:23:00.397 SystemUIServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

08/02/2012 23:23:00.397 Google Chrome Helper: port matched the WindowServer port created in BindCGSToRunLoop

08/02/2012 23:23:00.397 SystemUIServer: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

08/02/2012 23:23:00.397 SystemUIServer: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

08/02/2012 23:23:00.397 SystemUIServer: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

08/02/2012 23:23:00.403 SystemUIServer: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

08/02/2012 23:23:00.404 Caffeine: HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.404 SystemUIServer: HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.404 SystemUIServer: port matched the WindowServer port created in BindCGSToRunLoop

08/02/2012 23:23:00.405 SystemUIServer: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

08/02/2012 23:23:00.403 com.apple.dock.extra: HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.403 talagent: HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.404 calibre: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

08/02/2012 23:23:00.427 UserEventAgent: CaptiveNetworkSupport:UserAgentDied:139 User Agent @port=26395 Died

08/02/2012 23:23:00.430 com.apple.dock.extra: port matched the WindowServer port created in BindCGSToRunLoop

08/02/2012 23:23:00.410 com.apple.launchd: (com.apple.WindowServer[176]) Job appears to have crashed: Segmentation fault: 11

08/02/2012 23:23:00.430 com.apple.dock.extra: 2012-02-08 23:23:00.393 com.apple.dock.extra[248:1707] HIToolbox: received notification of WindowServer event port death.

08/02/2012 23:23:00.433 com.apple.dock.extra: 2012-02-08 23:23:00.428 com.apple.dock.extra[248:1707] port matched the WindowServer port created in BindCGSToRunLoop

08/02/2012 23:23:00.439 imagent: Quit - notifying about shutdown

08/02/2012 23:23:00.439 imagent: Quit - shutting down daemon

08/02/2012 23:23:00.440 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.440 Dock: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

08/02/2012 23:23:00.448 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.459 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.470 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.480 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.491 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.503 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.514 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.525 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.536 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.547 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.558 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.569 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.580 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.591 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.602 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.613 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.624 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.635 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.646 Dock: (ipc/send) invalid destination port: CGSSetMagicMirror: server didn't like your request

08/02/2012 23:23:00.656 ReportCrash: Saved crash report for WindowServer[176] version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2012-02-08-232300_localhost.crash

08/02/2012 23:23:00.663 com.apple.launchd.peruser.501: (com.apple.Dock.agent[228]) Exited with code: 1

08/02/2012 23:23:00.790 loginwindow: Login Window Application Started

08/02/2012 23:23:00.867 loginwindow: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.

08/02/2012 23:23:00.954 com.apple.launchctl.LoginWindow: com.apple.findmymacmessenger: Already loaded

08/02/2012 23:23:01.040 com.apple.SecurityServer: Session 100009 created

08/02/2012 23:23:01.047 loginwindow: Login Window Started Security Agent

08/02/2012 23:23:01.121 airportd: _doAutoJoin: Already associated to “Tens a mania”. Bailing on auto-join.

08/02/2012 23:23:01.215 SecurityAgent: Echo enabled

08/02/2012 23:23:01.215 SecurityAgent: Echo enabled

08/02/2012 23:23:01.822 WindowServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

08/02/2012 23:23:30.424 com.apple.usbmuxd: stopping.

08/02/2012 23:23:30.441 com.apple.usbmuxd: usbmuxd-263 on Aug 23 2011 at 00:44:06, running 64 bit


----------------


this is your first request

Feb 8, 2012 4:06 PM in response to Linc Davis

Process: WindowServer [176]

Path: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/WindowServer

Identifier: WindowServer

Version: ??? (???)

Code Type: X86-64 (Native)

Parent Process: launchd [1]



Date/Time: 2012-02-08 23:22:59.281 +0000

OS Version: Mac OS X 10.7.3 (11D50b)

Report Version: 9



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000007fff9294



VM Regions Near 0x7fff9294:

-->

__TEXT 00000001028d1000-00000001028d2000 [ 4K] r-x/rwx SM=COW /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/WindowServer



Application Specific Information:

objc[176]: garbage collection is OFF



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_c.dylib 0x00007fff918265b6 pthread_threadid_np + 50

1 libsystem_c.dylib 0x00007fff918240b9 pthread_mutex_lock + 313

2 com.apple.CoreGraphics 0x00007fff9340e67b CGXBeginSurfaceLayerUpdate + 272

3 com.apple.CoreGraphics 0x00007fff9340e4b2 _CGXPrepareCoreAnimationUpdateState + 301

4 com.apple.CoreGraphics 0x00007fff9334bf0a CGXUpdateDisplay + 873

5 com.apple.CoreGraphics 0x00007fff93344bbd _CGXRunTimerPass + 439

6 com.apple.CoreGraphics 0x00007fff93357185 CGXRunOneServicesPass + 161

7 com.apple.CoreGraphics 0x00007fff93360a6b CGXServerLoop + 165

8 com.apple.CoreGraphics 0x00007fff9388b6e6 CGXServer + 1069

9 WindowServer 0x00000001028d1f31 main + 9

10 WindowServer 0x00000001028d1f20 start + 52



Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff91e9d7e6 kevent + 10

1 libdispatch.dylib 0x00007fff8fc855be _dispatch_mgr_invoke + 923

2 libdispatch.dylib 0x00007fff8fc8414e _dispatch_mgr_thread + 54



Thread 2:

0 libsystem_kernel.dylib 0x00007fff91e9b67a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff91e9ad71 mach_msg + 73

2 com.apple.CoreFoundation 0x00007fff8c2fb6fc __CFRunLoopServiceMachPort + 188

3 com.apple.CoreFoundation 0x00007fff8c303e64 __CFRunLoopRun + 1204

4 com.apple.CoreFoundation 0x00007fff8c303676 CFRunLoopRunSpecific + 230

5 com.apple.CoreFoundation 0x00007fff8c31338f CFRunLoopRun + 95

6 com.apple.CoreGraphics 0x00007fff93340efd eventThread + 410

7 libsystem_c.dylib 0x00007fff918258bf _pthread_start + 335

8 libsystem_c.dylib 0x00007fff91828b75 thread_start + 13



Thread 3:: CoreAnimation render server

0 libsystem_kernel.dylib 0x00007fff91e9b67a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff91e9ad71 mach_msg + 73

2 com.apple.QuartzCore 0x00007fff8d0fc5c9 CA::Render::Server::server_thread(void*) + 184

3 com.apple.QuartzCore 0x00007fff8d0fc509 thread_fun + 24

4 libsystem_c.dylib 0x00007fff918258bf _pthread_start + 335

5 libsystem_c.dylib 0x00007fff91828b75 thread_start + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff91e9cbca __psynch_cvwait + 10

1 libsystem_c.dylib 0x00007fff91829274 _pthread_cond_wait + 840

2 com.apple.CoreGraphics 0x00007fff9341a190 layer_blit_work_queue_thread + 1008

3 com.apple.CoreGraphics 0x00007fff93424238 layer_blit_work_queue_server + 72

4 libsystem_c.dylib 0x00007fff918258bf _pthread_start + 335

5 libsystem_c.dylib 0x00007fff91828b75 thread_start + 13



Thread 5:

0 libsystem_kernel.dylib 0x00007fff91e9cbca __psynch_cvwait + 10

1 libsystem_c.dylib 0x00007fff91829274 _pthread_cond_wait + 840

2 com.apple.CoreGraphics 0x00007fff9341a190 layer_blit_work_queue_thread + 1008

3 com.apple.CoreGraphics 0x00007fff93424238 layer_blit_work_queue_server + 72

4 libsystem_c.dylib 0x00007fff918258bf _pthread_start + 335

5 libsystem_c.dylib 0x00007fff91828b75 thread_start + 13



Thread 6:

0 libsystem_kernel.dylib 0x00007fff91e9cbca __psynch_cvwait + 10

1 libsystem_c.dylib 0x00007fff91829274 _pthread_cond_wait + 840

2 com.apple.CoreGraphics 0x00007fff9341a190 layer_blit_work_queue_thread + 1008

3 com.apple.CoreGraphics 0x00007fff93424238 layer_blit_work_queue_server + 72

4 libsystem_c.dylib 0x00007fff918258bf _pthread_start + 335

5 libsystem_c.dylib 0x00007fff91828b75 thread_start + 13



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x000000007fff7994 rbx: 0x0000000102b3dbe8 rcx: 0x000000004d555458 rdx: 0x0000000102b3dbc8

rdi: 0x000000007fff7994 rsi: 0x00007fff624cf920 rbp: 0x00007fff624cf900 rsp: 0x00007fff624cf8e0

r8: 0x00007fff7918b4e0 r9: 0x0000000000000000 r10: 0x0000000000008000 r11: 0x0000000000000202

r12: 0x00007fff624cfdd8 r13: 0x00007faed4053a70 r14: 0x00007fff624cf920 r15: 0x000000007fff7994

rip: 0x00007fff918265b6 rfl: 0x0000000000010246 cr2: 0x000000007fff9294

Logical CPU: 0



Binary Images:

0x1028d1000 - 0x1028d1fff WindowServer (??? - ???) <3CF8DC7C-AA0A-3DEC-99B6-6EE7A5349F04> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer

0x1029f7000 - 0x1029f9fff com.apple.driver.AppleIntelHD3000GraphicsGA (7.18.11 - 7.1.8) <438DA441-3E63-39CA-A086-14D2C4EFBD8F> /System/Library/Extensions/AppleIntelHD3000GraphicsGA.plugin/Contents/MacOS/App leIntelHD3000GraphicsGA

0x1132cc000 - 0x113465fff GLEngine (??? - ???) <8BA26192-A4D7-362D-8B57-5FCF4B706A25> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

0x113499000 - 0x113592fff libGLProgrammability.dylib (??? - ???) <B7710703-8652-36B8-83DD-4F216FAF0730> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

0x1135b8000 - 0x1139c3ff7 com.apple.driver.AppleIntelHD3000GraphicsGLDriver (7.18.11 - 7.1.8) <B3612412-7530-3FB9-AF32-C9433755CC76> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD3000GraphicsGLDriver

0x7fff624d1000 - 0x7fff62505baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld

0x7fff8896a000 - 0x7fff88a6ffff libFontParser.dylib (??? - ???) <0920DA16-2066-33E6-BF95-AD4B0F3C22B0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff88a70000 - 0x7fff88d52fff com.apple.security (7.0 - 55110) <252F9E04-FF8A-3EA7-A38E-51DD0653663C> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff88d53000 - 0x7fff88d53fff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib

0x7fff88f67000 - 0x7fff88fbbff7 libFontRegistry.dylib (??? - ???) <F98926EF-FFA0-37C5-824C-02E436E21DD1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff8923c000 - 0x7fff89246ff7 liblaunch.dylib (392.18.0 - compatibility 1.0.0) <EB5C4B29-D3B7-38AC-A646-3D445C767F03> /usr/lib/system/liblaunch.dylib

0x7fff89247000 - 0x7fff8924efff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <65602684-33B1-32DE-802B-050CE07659AC> /usr/lib/system/libcopyfile.dylib

0x7fff8924f000 - 0x7fff892e5ff7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

0x7fff892e6000 - 0x7fff892e7fff libunc.dylib (24.0.0 - compatibility 1.0.0) <0482C762-746D-37EB-A8C9-E1048CF70462> /usr/lib/system/libunc.dylib

0x7fff892e8000 - 0x7fff892eafff libCVMSPluginSupport.dylib (??? - ???) <B2FC6EC0-1A0C-3482-A3C9-D08446E8713A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x7fff8949d000 - 0x7fff89964fff FaceCoreLight (1.4.7 - compatibility 1.0.0) <E9D2A69C-6E81-358C-A162-510969F91490> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght


----



and shows much more.


Basically all my crash reports the are all very similar in the begining


the following one is the crash report before the my first post


Process: WindowServer [5240]

Path: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/WindowServer

Identifier: WindowServer

Version: ??? (???)

Code Type: X86-64 (Native)

Parent Process: launchd [1]



Date/Time: 2012-02-08 21:44:46.321 +0000

OS Version: Mac OS X 10.7.3 (11D50)

Report Version: 9



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000007fff914f



VM Regions Near 0x7fff914f:

-->

__TEXT 000000010c3bd000-000000010c3be000 [ 4K] r-x/rwx SM=COW /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/WindowServer



Application Specific Information:

objc[5240]: garbage collection is OFF



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_c.dylib 0x00007fff891be5b6 pthread_threadid_np + 50

1 libsystem_c.dylib 0x00007fff891bc0b9 pthread_mutex_lock + 313

2 com.apple.CoreGraphics 0x00007fff930f367b


---------


seems that it's starting by this gargbage collection thing and file libsystem_c.dylib ...



i dont know

Feb 8, 2012 4:13 PM in response to temvento

this happened just now after all these posts:


(note that is is the first line of the time crash... and is starting with spotlight where all other events always starts with spotlight as well)


09/02/2012 00:08:13.539 ReportCrash: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.

09/02/2012 00:08:13.995 SystemUIServer: HIToolbox: received notification of WindowServer event port death.

09/02/2012 00:08:13.995 SystemUIServer: port matched the WindowServer port created in BindCGSToRunLoop

09/02/2012 00:08:13.999 Dropbox: HIToolbox: received notification of WindowServer event port death.

09/02/2012 00:08:14.000 Dropbox: port matched the WindowServer port created in BindCGSToRunLoop

09/02/2012 00:08:13.999 [0x0-0x4d04d].com.google.Chrome: 2012-02-09 00:08:13.992 Google Chrome Helper[555:207] HIToolbox: received notification of WindowServer event port death.

Feb 8, 2012 4:21 PM in response to temvento

Please read this whole message before doing anything.


This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.


The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:


  • Be sure your Mac is shut down.
  • Press the power button.
  • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem(s)?


After testing, reboot as usual (i.e., not in safe mode.)

Apr 30, 2012 2:59 PM in response to temvento

Make a "Genius" appointment at an Apple Store to have the machine tested.


Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the Lion recovery partition, if present.

MacBook Air crashes almost every 10mins after update 10.7.3

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