KBO

Q: Aperture serial # issue after upgrade to Lion.

Unbelievably angry with apple.  Upgraded to Lion, have my Aperture 3 serial number but not my Aperture 2 number, no path to find the aperture 2 number.  This link - selfsolve.apple.com/EXPERT/GetProductList.do  is broken. Given that this is legally purchased software and I need to work now, my frustration level is very high.  Reconsidering photoshop.

MacBook Pro, Mac OS X (10.7.2)

Posted on Feb 8, 2012 6:23 PM

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Q: Aperture serial # issue after upgrade to Lion.

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  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Feb 8, 2012 6:37 PM in response to KBO
    Level 7 (25,796 points)
    Feb 8, 2012 6:37 PM in response to KBO

    Is there a question in there somewhere? We're all just users here if you have a beef with Apple contact them.

  • by KBO,

    KBO KBO Feb 8, 2012 7:31 PM in response to KBO
    Level 1 (0 points)
    Feb 8, 2012 7:31 PM in response to KBO

    Yep, should have been clear with the questions. First question - why didn't the software keys transfer on the Lion upgrade?  Seems pretty simple, and must have been many others with the same issue.   Second question - how do you find a serial number for a software purchase from years ago - the software was purchased as a hard copy (all the way back to v1) at an apple store or resller, not online - so there is no record of it online, and I have long since disposed of the receipt.  Third question - is the only way to contact apple via phone?  Every online method I have used to try to solve this issue has led to a dead end.  I've been an apple user since the 2E, and it just seems more, not less difficult to solve issues now. 

  • by Tony Gay,

    Tony Gay Tony Gay Feb 8, 2012 9:15 PM in response to KBO
    Level 4 (1,654 points)
    Photography
    Feb 8, 2012 9:15 PM in response to KBO

    When it comes to lost Pro Application serial numbers the link you are looking for this this one

     

    http://support.apple.com/kb/HT1861

     

    Tony