Unbelievably angry with apple. Upgraded to Lion, have my Aperture 3 serial number but not my Aperture 2 number, no path to find the aperture 2 number. This link - selfsolve.apple.com/EXPERT/GetProductList.do is broken. Given that this is legally purchased software and I need to work now, my frustration level is very high. Reconsidering photoshop.
MacBook Pro, Mac OS X (10.7.2)
Is there a question in there somewhere? We're all just users here if you have a beef with Apple contact them.
Yep, should have been clear with the questions. First question - why didn't the software keys transfer on the Lion upgrade? Seems pretty simple, and must have been many others with the same issue. Second question - how do you find a serial number for a software purchase from years ago - the software was purchased as a hard copy (all the way back to v1) at an apple store or resller, not online - so there is no record of it online, and I have long since disposed of the receipt. Third question - is the only way to contact apple via phone? Every online method I have used to try to solve this issue has led to a dead end. I've been an apple user since the 2E, and it just seems more, not less difficult to solve issues now.
When it comes to lost Pro Application serial numbers the link you are looking for this this one
http://support.apple.com/kb/HT1861
Tony
Aperture serial # issue after upgrade to Lion.
