6 Replies Latest reply: Feb 10, 2012 12:06 PM by Katie 'OConnell
Katie 'OConnell Level 1 Level 1 (25 points)

Have been running my MacPro Xeon 64-bit workstation for about 18months now. Still operating on Snow Leopard since I have software that isn't Lion-compatible.

 

Today I left my computer for a couple of hours and upon my return, the system wouldn't wake up from sleep. Shut it down using the button on the front of the CPU and upon rebooting, a message I'd never seen before appeared. Said something like, "You shut down this computer because of a system problem. Click here to send a report to Apple." See below for the report.

 

Just trying to read and comprehend what a kernel panic is and what it means for the health of my computer. I've experienced freezes and crashes before but never something like this. What I've been reading in these forums have got me worried.

 

Should I be packing up the CPU to drive it to an Apple store?

 

Thanks for any help offered.

 

 

 

Interval Since Last Panic Report:  586221 sec

Panics Since Last Report:          1

Anonymous UUID:                    D5946972-D496-44F8-97DF-3F9FF02B4D19

 

Thu Feb  9 16:27:02 2012

panic(cpu 22 caller 0xffffff80002251fb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x4000, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-1504.15.3/osfmk/x86_64/pmap.c:2741

Backtrace (CPU 22), Frame : Return Address

0xffffff81539238c0 : 0xffffff8000204d15

0xffffff81539239c0 : 0xffffff80002251fb

0xffffff8153923a30 : 0xffffff800022691f

0xffffff8153923ab0 : 0xffffff800021b545

0xffffff8153923b20 : 0xffffff80002184b1

0xffffff8153923c20 : 0xffffff80002188b3

0xffffff8153923c50 : 0xffffff8000543ca7

0xffffff8153923c70 : 0xffffff8000543a33

0xffffff8153923c90 : 0xffffff80005433de

0xffffff8153923cb0 : 0xffffff800053e7f8

0xffffff8153923d10 : 0xffffff7f80865ce1

0xffffff8153923d60 : 0xffffff7f8086c1f2

0xffffff8153923da0 : 0xffffff7f80883541

0xffffff8153923de0 : 0xffffff7f8086599e

0xffffff8153923e00 : 0xffffff8000551256

0xffffff8153923e20 : 0xffffff80002bea5f

0xffffff8153923e50 : 0xffffff8000205536

0xffffff8153923e80 : 0xffffff80002029eb

0xffffff8153923ef0 : 0xffffff8000274176

0xffffff8153923f60 : 0xffffff80002c3095

0xffffff8153923fa0 : 0xffffff80002e4894

      Kernel Extensions in backtrace (with dependencies):

         com.apple.ATIRadeonX3000(6.3.6)@0xffffff7f8084d000->0xffffff7f80ae5fff

            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f80800000

            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0xffffff7f8083f000

            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0xffffff7f80817000

 

BSD process name corresponding to current thread: WindowServer

 

Mac OS version:

10K549

 

Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun  7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64

System model name: MacPro5,1 (Mac-F221BEC8)

 

System uptime in nanoseconds: 70720720972843

unloaded kexts:

com.apple.filesystems.msdosfs    1.6.3 (addr 0xffffff7f80d79000, size 0x49152) - last unloaded 58644814224628

loaded kexts:

com.apple.filesystems.smbfs    1.6.7 - last loaded 52977215784976

com.apple.filesystems.afpfs    9.7.1

com.apple.nke.asp_tcp    5.0

com.apple.filesystems.autofs    2.1.0

com.apple.driver.AppleBluetoothMultitouch    54.3

com.apple.driver.AppleHWSensor    1.9.3d0

com.apple.driver.AppleTyMCEDriver    1.0.2d2

com.apple.driver.AGPM    100.12.31

com.apple.driver.AppleMikeyHIDDriver    1.2.0

com.apple.driver.AppleHDA    2.0.5f14

com.apple.driver.AppleUpstreamUserClient    3.5.7

com.apple.driver.AppleMCCSControl    1.0.20

com.apple.driver.AppleMikeyDriver    2.0.5f14

com.apple.driver.AudioAUUC    1.57

com.apple.kext.ATIFramebuffer    6.3.6

com.apple.driver.AppleUSBDisplays    289

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AudioIPCDriver    1.1.6

com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1

com.apple.ATIRadeonX3000    6.3.6

com.apple.driver.AppleLPC    1.5.1

com.apple.iokit.IOAHCIBlockStorage    1.6.4

com.apple.iokit.SCSITaskUserClient    2.6.8

com.apple.BootCache    31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.driver.AppleFWOHCI    4.7.3

com.apple.driver.AirPortBrcm43224    428.42.4

com.apple.driver.AppleUSBHub    4.2.4

com.apple.driver.Intel82574L    2.1.8b1

com.apple.driver.AppleAHCIPort    2.1.7

com.apple.driver.AppleUSBEHCI    4.2.4

com.apple.driver.AppleUSBUHCI    4.2.0

com.apple.driver.AppleEFINVRAM    1.4.0

com.apple.driver.AppleRTC    1.3.1

com.apple.driver.AppleHPET    1.5

com.apple.driver.AppleACPIButtons    1.3.6

com.apple.driver.AppleSMBIOS    1.7

com.apple.driver.AppleACPIEC    1.3.6

com.apple.driver.AppleAPIC    1.4

com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0

com.apple.security.sandbox    1

com.apple.security.quarantine    0

com.apple.nke.applicationfirewall    2.1.14

com.apple.driver.AppleIntelCPUPowerManagement    142.6.0

com.apple.driver.IOBluetoothHIDDriver    2.4.5f3

com.apple.driver.AppleMultitouchDriver    207.11

com.apple.driver.AppleProfileReadCounterAction    17

com.apple.driver.DspFuncLib    2.0.5f14

com.apple.driver.AppleProfileTimestampAction    10

com.apple.driver.AppleProfileThreadInfoAction    14

com.apple.driver.AppleProfileRegisterStateAction    10

com.apple.driver.AppleProfileKEventAction    10

com.apple.driver.AppleProfileCallstackAction    20

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.IOFireWireIP    2.0.3

com.apple.driver.AppleUSBAudio    2.7.6f6

com.apple.iokit.IOSurface    74.2

com.apple.iokit.IOBluetoothSerialManager    2.4.5f3

com.apple.iokit.IOSerialFamily    10.0.3

com.apple.iokit.IOAudioFamily    1.8.3fc2

com.apple.kext.OSvKernDSPLib    1.3

com.apple.driver.AppleHDAController    2.0.5f14

com.apple.iokit.IOHDAFamily    2.0.5f14

com.apple.iokit.AppleProfileFamily    41

com.apple.driver.AppleSMC    3.1.0d5

com.apple.driver.IOPlatformPluginFamily    4.7.0a1

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.iokit.IONDRVSupport    2.2.1

com.apple.kext.ATI5000Controller    6.3.6

com.apple.kext.ATISupport    6.3.6

com.apple.iokit.IOGraphicsFamily    2.2.1

com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8

com.apple.iokit.IOUSBMassStorageClass    2.6.7

com.apple.driver.AppleUSBHIDKeyboard    141.5

com.apple.driver.AppleHIDKeyboard    141.5

com.apple.iokit.IOUSBHIDDriver    4.2.0

com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3

com.apple.iokit.IOBluetoothFamily    2.4.5f3

com.apple.driver.XsanFilter    402.1

com.apple.driver.AppleUSBMergeNub    4.2.4

com.apple.driver.AppleUSBComposite    3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8

com.apple.iokit.IOBDStorageFamily    1.6

com.apple.iokit.IODVDStorageFamily    1.6

com.apple.iokit.IOCDStorageFamily    1.6.1

com.apple.iokit.IOFireWireFamily    4.2.6

com.apple.iokit.IOAHCISerialATAPI    1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8

com.apple.iokit.IO80211Family    320.1

com.apple.iokit.IOUSBUserClient    4.2.4

com.apple.iokit.IONetworkingFamily    1.10

com.apple.iokit.IOAHCIFamily    2.0.6

com.apple.iokit.IOUSBFamily    4.2.4

com.apple.driver.AppleEFIRuntime    1.4.0

com.apple.iokit.IOHIDFamily    1.6.6

com.apple.iokit.IOSMBusFamily    1.1

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    6

com.apple.driver.DiskImages    289.1

com.apple.iokit.IOStorageFamily    1.6.3

com.apple.driver.AppleACPIPlatform    1.3.6

com.apple.iokit.IOPCIFamily    2.6.5

com.apple.iokit.IOACPIFamily    1.3.0

Model: MacPro5,1, BootROM MP51.007F.B00, 12 processors, 6-Core Intel Xeon, 2.66 GHz, 16 GB, SMC 1.39f11

Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en2

Network Service: Ethernet 1, Ethernet, en0

PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB

Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB

Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB

Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB

USB Device: EPSON Scanner, 0x04b8  (Seiko Epson Corp.), 0x0119, 0xfa200000 / 2

USB Device: Hub, 0x05ac  (Apple Inc.), 0x9126, 0xfd300000 / 2

USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfd320000 / 6

USB Device: Photosmart B8500 series, 0x03f0  (Hewlett Packard), 0xd102, 0xfd323000 / 8

USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0xfd322000 / 7

USB Device: Apple LED Cinema Display, 0x05ac  (Apple Inc.), 0x9226, 0xfd360000 / 5

USB Device: Display Audio, 0x05ac  (Apple Inc.), 0x1105, 0xfd340000 / 4

USB Device: Display iSight, 0x05ac  (Apple Inc.), 0x8508, 0xfd350000 / 3

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x5a110000 / 3

FireWire Device: built-in_hub, Up to 800 Mb/sec


Mac Pro Xeon 64-bit Workstation, Mac OS X (10.6.8), 16 GB 1333 MHz DDR3
  • Robert Lane AZ Level 1 Level 1 (135 points)

    Try reading this white-paper from Apple; it clearly defines what kernel panics are (mostly) and how to troubleshoot:

     

    http://support.apple.com/kb/TS3742

     

    If this doesn't help then a trip to the Genius Bar would be in order since constant "panic attacks" often point to hardware that's failing.

  • X423424X Level 6 Level 6 (14,215 points)

    The XLab has another pretty good writeup on dealing with kernel panics:

     

    Resolving Kernel Panics

     

    You may also want to consider running Apple Hardware Test from you installer dvds given the conditions under which this particular kernel panic arose (my eyes keep getting attracted to that "TLB invalidation IPI timeout" in the panic report). 

  • kurt188 Level 4 Level 4 (1,335 points)

    You should read this article about kernel panics and how to deal with them. They are not indicative of hardware failure, but they are indicative of some problem, which is sometimes a hardware failure. http://thexlab.com/faqs/kernelpanics.html

     

    Don't panic and assume the worst. Therapy's expensive!

  • Katie 'OConnell Level 1 Level 1 (25 points)

    Thank you, all. I am a creative person, not the most technical when it comes to computer maintenance.  But will read the articles suggested and hope that I can glean something from them.

     

    Since my extended warranty runs out in 6 months, I'm inclined to head over to the Genius Bar if things don't improve soon.

     

    Side Question that's related: How can I access my Time Capsule to run diagnostics on it? I have never been able to figure that out and TC has been a bit flukey lately. I'm thinkin' that this may contribute to the kernel panic situation... ?

  • X423424X Level 6 Level 6 (14,215 points)

    Since my extended warranty runs out in 6 months, I'm inclined to head over to the Genius Bar if things don't improve soon.

     

    I thought you said that you only had this panic crash once.  Or is it recurring?  Unless you can get a more reproducible panic the "geniuses" will also have a problem tracking it down.

     

    Side Question that's related: How can I access my Time Capsule to run diagnostics on it? I have never been able to figure that out and TC has been a bit flukey lately. I'm thinkin' that this may contribute to the kernel panic situation... ?

     

    I'm wondering if that stuff is the cause of your panics.  I don't use that so I cannot comment further.

  • Katie 'OConnell Level 1 Level 1 (25 points)

    X423424X wrote:

     

    I thought you said that you only had this panic crash once.  Or is it recurring?  Unless you can get a more reproducible panic the "geniuses" will also have a problem tracking it down.

    No ... just the once. Have had many other crashes and system freezes just preceding the kernel panic, however, so I guess I assumed the Apple people coupld diagnose the hardware.

     

     

    Side Note: Found a way to mount the Time Capsule and ran Disk Utility. There WAS a problem there which DU was able to fix. Hopefully, this will be the 'simple fix' that will avoid any future KPs.

     

    Thanks to all for your help.