iTunes sync - Waiting for sync to start - Failure to start sync session - Some new info? Progress? Solution?

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Level 1

14 points

iTunes sync - Waiting for sync to start - Failure to start sync session - Some new info? Progress? Solution?

Hey guys,

I went through this forum several times, but I was not able to find any current and sucessfull solutions. I have iphone 4 (jailbreaked), ipad 1 (non-jailbreaked), both on iOS 5.0.1. and I am not able to sync these devices with iTunes on my iMac. I am running the last version of iTunes as well as the last version of MacOS Lion. I have also tried to reinstal combo update for Lion as well as to reinstal iTunes. No success.

I have also tried to reset all settings on my iDevices, no success.

iPhone was restored few days ago, and the sync worked, but it does not work again.

It seems to me that there must be wrong something with iTunes, not iDevices.

I also use iTunes match and I have experienced problem with many playlists. (do not know whether it is relevant to this issue) I used script to remove them, however they (playlists) are sometimes back, and I have to run the script again.

This is the script, I am using.

with timeout of (45 * 60) seconds

tell application "iTunes"

delete (every playlist whose name is "NAME OF PLAYLIST")

end tell

end timeout

Thanks for all advices in advance

Tibor

Mac OS X (10.7.3)

Posted on Feb 10, 2012 5:48 AM

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Answer 1

UKFan643

Level 1

27 points

Feb 10, 2012 1:05 PM in response to TRujder

This is not a solution, but I am having the exact same problem you described. I can't sync either my iPhone or my iPad. Like you, I'm pretty much convinced it's an issue with iTunes and not the devices. Just today I noticed that even though I have iTunes Match turned off in iTunes, my iPad and my iPhone, all of my iTunes Match music is still showing up on my iPhone. Not sure how that's possible when it's turned off, but that's what's happening. If you get an answer somewhere else, please post it here. I will do the same.

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Answer 2

TRujder Author

Level 1

14 points

Feb 10, 2012 1:15 PM in response to UKFan643

Yes, I have the same issue here. Even thought that itunes match is switched off on both of my devices, they still see the music in cloud.

I have also tried to delete everything from itunes match to start over by creating new itunes library, loading itunes match and deleting everything, including playlists (normal ones as well as problemtic empty ones). Musis should be already deleted (my imac as well as macbook pro do not see any music now), but playlists are still there....

I am already in contant with apple support, so let's wait what she will come with. The worst thing is that I can not simply try restore, because I can not make a backup...

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Answer 3

UKFan643

Level 1

27 points

Feb 11, 2012 10:19 AM in response to TRujder

Any luck yet?

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Answer 4

UKFan643

Level 1

27 points

Feb 11, 2012 10:25 AM in response to UKFan643

I'm finding a lot of info that says those of us who have had issues where iTunes has created thousands upon thousands of blank playlists seem to have this problem. I guess the blank playlists are still stored in iCloud so when we try to sync, it's trying to put all of those back. Not sure how to clear that though.

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Answer 5

UKFan643

Level 1

27 points

Feb 11, 2012 10:39 AM in response to UKFan643

Sorry for the multiple replays today, but I think I may have found something that might help. This link : https://discussions.apple.com/thread/3139803?start=165&tstart=0

Start with the top post and scroll down. Seems like its definitely an issue with the playlists. I'm away from home for awhile but I will be trying this as soon as I get back.

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Answer 6

TRujder Author

Level 1

14 points

Feb 11, 2012 11:03 AM in response to UKFan643

Yes I know about the discussion I went through that as well but I did not find any useful information about this issue, no special advices that would help me.

My apple support is off during weekends, I have to wait, hopefully Monday.

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Answer 7

TRujder Author

Level 1

14 points

Feb 15, 2012 11:55 PM in response to TRujder

Guys still no new info. I spent almost hour one the line with Czech Apple Technical Support, and they were not able to solve this issue. I was reconnected to, how they call, higher technical support into different country. Unfortunatelly it was pretty late, and server department was closed, so they will call me today again.

I will let you know later

Tibor

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Answer 8

TRujder Author

Level 1

14 points

Feb 16, 2012 5:53 AM in response to TRujder

I had a call from so called 'higher technical support', and do you know what? nothing, they were not able to solve this issue, they have to contact headquarter directly. Probably problem of their server that needs to be reseted in Apple. I have to wait the next 3-4 days until Apple will respond, and guy from technical support will call me again after then.

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Answer 9

TRujder Author

Level 1

14 points

Feb 17, 2012 12:45 PM in response to TRujder

I decided to make a restore of my problematic iDevices, sync works from that time without problems, however I have not turned itunes match on again, I am still waiting until apple will solve my issue with these empty playlists, because I am sure that these empty playlists, with itunes match combination, caused all problems.

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Answer 10

TRujder Author

Level 1

14 points

Feb 20, 2012 2:45 AM in response to UKFan643

OK, I am finally OK, sync is working again, and no empty playlists anymore.

Apple support is however required, you can not solve these problems yourselves. I had to turn itunes match off on all of my iDevices I have. I had to do a restore of my problematic devices (because there were devices that did not have problems with sync even though they had used itunes match as well). And Apple had to reset my whole iTunes match, so I must rematch my music library there again.

I also got a message from senior advisor that I can not create new playlists while I am offline.

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Answer 11

eltee

Level 1

0 points

Mar 3, 2012 7:30 PM in response to TRujder

Do you have a contact email for the senior tech who assisted you in this issue? I've the exact same thing... Thanks!

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Answer 12

TRujder Author

Level 1

14 points

Mar 4, 2012 1:57 AM in response to eltee

Unfortunatelly there is no specif email to my senior tech who assisted me, it is a very general email internetservicesitunes_en@euro.apple.com. You should probably call apple technical support as I did, and they will redirect you to someone who is capable of discussing about this issue.

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