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How do you get rid of a bug/Virus on my 4s. I cant send texts.

3149 Views 5 Replies Latest reply: Feb 10, 2012 3:23 PM by paulcb RSS
lofarrell Calculating status...
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Feb 10, 2012 5:44 AM

This is my 4th 4s in 32 days. All with the same problem. I cant send texts.


Apple have replaced the phone each time, they say there may be a bug but if i delete my apps of my computer it will be fine. So iv done that and here we are again.


My SIM card still work 100% in the old Iphone 4 so i know its not the sim its the phone.


I starting to have no faith in Apple.

iPhone 4S, iOS 5.0.1
  • KiltedTim Level 8 Level 8 (36,170 points)

    There are no viruses on an un-jailbroken iPhone.


    Have you contacted your carrier. It's entirely possible the problem is with your account provisioning.

  • diesel vdub Level 7 Level 7 (20,785 points)

    Settings > General > Reset > Reset Network Settings.


    Basic troubleshooting from the User's Guide is reset, restart, restore.  Has any of that been tried?


    It's possible the issue is with a specific app on the device interferring, a restore as new would confirm or deny that.


    Also, as KiltedTim suggested, it could be a problem with the account on the carriers side.

  • paulcb Level 6 Level 6 (18,690 points)

    Sounds like it may be a carrier, account provisioning or SIM card issue.


    Statisticaly, I have a hard time believing you've received 4 iPhones that can't text.  1 is unlikely, 2 is very remote... 4 would be practically impossible for any current phone manufacturer.


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