Melissa Lagusis

Q: When I try to open the EOS digital solution disk ver 24.1 for my new Canon Rebel T3i camera on my Mac 10.5.8 a notice "this software is not supported by the CPU you are using" comes up.  What gives?

When I try to open the EOS digital solution disk ver 24.1 for my new Canon Rebel T3i camera on my Mac 10.5.8 a notice "this software is not supported by the CPU you are using" comes up.   Do I need this software?  Can I just download the pictures to my Mac without using the Canon software?

Mac OS X (10.5.8)

Posted on Feb 10, 2012 12:29 PM

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Q: When I try to open the EOS digital solution disk ver 24.1 for my new Canon Rebel T3i camera on my Mac 10.5.8 a notice "this softwa ... more

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  • by LarryHN,Helpful

    LarryHN LarryHN Feb 10, 2012 12:45 PM in response to Melissa Lagusis
    Level 10 (85,707 points)
    Photos for Mac
    Feb 10, 2012 12:45 PM in response to Melissa Lagusis

    When I try to open the EOS digital solution disk ver 24.1 for my new Canon Rebel T3i camera on my Mac 10.5.8 a notice "this software is not supported by the CPU you are using" comes up

    You need to contact Canon - or read the software specs - it sounds like the software you got form them is not supported by your computer

     

     

    Do I need this software?

    Probably not - exactly what about it do you want?

     

     

    Can I just download the pictures to my Mac without using the Canon software?

    Probably - if you are shooting JPEG - launch iPhoto and in the iPhoto preferences set action when a camera is connected to launch iPhoto and connect your camera - iPhoto should launch and you should be able to import

     

    Some cameras need to be set to mass storage mode - read your camera manual for details and procedures

     

    If you are using RAW then your camera needs to be on this list and you need the versions of software noted - http://support.apple.com/kb/HT4757 - for older OS versions you can use google to find the list of supported cameras

     

    LN