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why is my iTunes store not working

my iTunes is not working?

Posted on Feb 11, 2012 11:14 AM

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3 replies

Sep 23, 2012 2:36 PM in response to maria122

I could also access the library but not the itunes store. itunes store was just a blank white screen. I could not check for updates either. I unsuccessfully tried many other suggested fixes, including proxy server, Norton settings and itunespref.xml file. The problem was linked to the parental controls for this user. If I turn off parental controls for that user through administrator, itunes store works perfectly. Unfortunate to have to turn the controls on/off/on/off, but at least we can update our devices and software when we need to.

why is my iTunes store not working

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