Some aspects of the support site are temporarily down but try this link later in the day and it should get you going again -
my ipad 2 went dead since yesterday. when i tried to turn it on, the Red low battery indicator shows up.
i used my 10W Ipad charger to charge it for hours but the same indicator remains. I tried to use a few different
charges and cables to no avail.
When i tried to hard-reset it by pressing on the home-power button combination, only the Apple logo shows up briefly
(instead of the normal Power down slider), then a glimpse of the main screen shows up (passcode locked) shows for 1 sec
before the spinning wheel (loading indicator) appears- after which the screen goes blank.
Please help ?
Tried accessing the support page you referred to a few times but it's still down.
Feeling so helpless and disappointed with the level of support given by Apple.
Similar thing happened to my Ipod touch 1st generation..just dies and i can do
nothing about it except just receiving the replacement set.
I saw a glimpse of hope when i could see the site you referred me to.
But unfornately, the image below just persist.
I think it's an issue of the unit not charging at all for some reason...
During my many attempts of resetting the unit, i did see the "Connect To Itunes"
image appearing but as soon as i disconnect the ipad2 from the charging cable
in an attempt to connect to my PC, the image blinks 3 times before showing
an ALL Empty image of the battery.
Upon connecting with my PC, the image below shows before disappearing.
Once i unplug the cable, it blinks 2 times before turning all blank screen.
Pressing the Homebutton as i connect it with my PC doesnt work too
- Itunes wont detect it and the same image below shows...
I think the battery is failing to charge for some reason.
Anyone has similar experience ? I pray that this is not the End of my Ipad 2...
Here is another link you can explore - http://support.apple.com/kb/TS3281
Is your iPad still under warranty/extended warranty. It doesn't have to be the end of the iPad, a new battery, if necessary, can be installed by Apple.