5 Replies Latest reply: Jun 25, 2012 8:31 AM by nikhilmozika
dklcya Level 1 Level 1 (0 points)

Hi There,

Similar to Dan Rus's discussion on 29 May 2011, I recently purchased a Dlink DPR-1020 -print server because I want to print documents to my HP Photosmart C4345 printer and scanner from my Macbook Pro using its OS 10.7.2.

 

On the box it says it supports the Macintosh operating system and the HP printer. I tried installing it by entering the IP address and the queue name etc but it didn't work.  It works perfectly with windows 7 (scanning and printing) .  Then I read Greg Sahli's advice on 29 May 11 and followed his suggestion to install CUPS driver from  http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/hpijs  Unfortunately, it still doesn't work.

 

Could anyone advise please.  Thanks in advance.


MacBook Pro, Mac OS X (10.7.2)
  • PAHU Level 6 Level 6 (15,540 points)

    Which IP protocol did you select when you created the queue. If it was IPP, delete this queue and create it again, this time selecting "HP Jetdirect - Socket" (which is what Win7 will be using), or if you must specify a queue name, then LPD. Then enter the IP address of the Dlink, enter a queue name if you selected LPD, and select the appropriate driver as per Greg's suggestion.

  • dklcya Level 1 Level 1 (0 points)

    Thank for the advice.  I tried both but I still couldn't print.  They went like this:

     

    FIRST ATTEMPT:

     

    1  Set the following:

     

    Protocol: HP Jetdirect - Socket

    Address: 192.168.1.104

    Location is blank

    Printing Using: HP Photosmart C4340 Series hpijs 3.10.6.15

     

    2  Print a Word (Mac Version) document

     

    3.  In the print queue diaog, the message "The printer is busy" appeared and stayed forever.  It never printed the document.

     

     

    SECOND ATTEMPT:

     

    1  Set the following:

    Protocol: LPD

    Address: 192.168.1.104

    Queue: dlk-45B246-U1

    Name: 192.168.1.104

    Location is blank

    Printing Using: HP Photosmart C4340 Series hpijs 3.10.6.15

     

    2  Print a Word (Mac Version) document

     

    3.  In the print queue diaog, the message "Connected to printer" appeared.  About a minute later, the message "Paused" appeared and it never printed the document.

     

    4.  In the Job Info, the Job message is "/usr/libexec/cups/backend/lpd failed".

     

     

    Highly appreciate if you can advise further.  Thanks a lot.

  • PAHU Level 6 Level 6 (15,540 points)

    Okay, with both IP protocols failing the first suggestion is to ensure you can ping the print server IP address from the Mac. Open Network Utility (Applications > Utilities) and select the Ping tab. Enter the IP address of the Dlink (192.168.1.104) and press the Ping button. Do you get a response to each packet sent?

     

    Also, since Windows 7 is working open Devices & Printers, right click the C4345 icon and select "Printer properties". Select the Ports tab and then press Configure Ports. This will show what protocol Windows is using (RAW - which is HP Jetdirect on the Mac - or LPR) and if there is anything else specific about the queue. This information will help with the correct configuration of the queue on the Mac.

  • dklcya Level 1 Level 1 (0 points)

    I can ping the print server successfully.  When I entered the d-link address 192.168.1.104 in the Network Utilities dialog, every package returned a "64 bytes from 192.168.1.104 ... ttl=255   time=14.512ms" etc.  In fact, in my second attempt above, it seemed that the MacBook did connect to the printer for a while until it paused and did not print out anything.

     

    However, I can't get further info from Windows 7 as a Virtual Printer Port for USB is assigned to the the printer.  No further details can be obtained by pressing 'Configure Port' button. 

  • nikhilmozika Level 1 Level 1 (0 points)

    Hi

     

    I am facing the same issue. My printer is p1007 Laserjet from HP. Did you get your setup to work.