I get an error message when trying to purchase (-9808) in iTunes store

Question

Level 1

8 points

I receive the following message when trying to download previously purchased items OR purchase a new item from iTunes:

We could not complete your iTunes Store reuest. An unkonwn error occurrred (-9808). There was an error in the iTunes Store. Please try again later.

Anyone else having this issue?

Windows 7

Posted on Feb 12, 2012 8:02 AM

Reply

Answer 1

Best reply

Level 9

72,324 points

In the course of your troubleshooting to date, have you worked through the following document?

Reply

Answer 2

Level 1

8 points

Thanks! That fixed THAT problem, I can now get to the store, but am unable to update my account - error message is (-1202). Any ideas on that one?

Reply