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TimeMachine backup problems

I'm using a LaCie 2T external HD for backup. I use Carbon Copy to back everything up to a 1.1TB partition, and TimeMachine to back up work (minus apps, music and photos) to a second partion of 250GB. Back uping was going fine until a couple of days ago when a TM message said "TM could not complete the backup. The backup requires 48.97GB but 13.88GB are available." It then goes on to tell me to select a larger backup disk or make the backup smaller.

Given that TM clear says The older backups are deleted when your disk becomes full, I cannot understand why this problem is happening now after it previously returned to the earliest backup after the partion became full. I've tried DiskUnitility's Repair Disk to no avail. Any suggestions to solve the problem, please?

Posted on Feb 12, 2012 6:45 PM

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25 replies

Feb 12, 2012 8:26 PM in response to jokawasaki

Launch the Console application by entering the first few letters of its name into a Spotlight search. Select "system.log" from the file list. Enter "backupd" (without the quotes) in the Filter text field. Post the messages from the last backup, beginning with "Starting standard backup." Post the log text, please, not a screenshot. Edit out excessive repeats, if any. Some personal information, such as the names of your files, may be included -- edit that out, too, but don’t remove the context.

Feb 13, 2012 6:22 AM in response to Linc Davis

Linc Davis--Thanks very much for helping. I followed your instructions and got as far as selecting system.log under FILES, but after that I'm lost. Where do I enter "backupd"? I'm using the latest update of Lion, by the way.

(Also, FYI, all the dates in the list are for January 27. And TM tried again and this time the backup says 54.15GB is required; previous it was 48.97GB.)

Feb 13, 2012 6:34 AM in response to Linc Davis

Feb 13 22:01:03 new-iMac com.apple.backupd[2072]: Starting standard backup

Feb 13 22:01:04 new-iMac com.apple.backupd[2072]: Backing up to: /Volumes/TimeMachine 250 GB work/Backups.backupdb

Feb 13 22:01:43 new-iMac com.apple.backupd[2072]: System files exclusion changed.

Feb 13 22:01:44 new-iMac com.apple.backupd[2072]: Event store UUIDs don't match for volume: Lacie 1.15 TB general backup

Feb 13 22:01:44 new-iMac com.apple.backupd[2072]: System files exclusion changed.

Feb 13 22:04:58 new-iMac com.apple.backupd[2072]: Deep event scan at path:/Volumes/Lacie 1.15 TB general backup reason:must scan subdirs|new event db|

Feb 13 22:09:12 new-iMac com.apple.backupd[2072]: Finished scan

Feb 13 22:13:17 new-iMac com.apple.backupd[2072]: 50.43 GB required (including padding), 12.92 GB available

Feb 13 22:13:17 new-iMac com.apple.backupd[2072]: No expired backups exist - deleting oldest backups to make room

Feb 13 22:13:27 new-iMac com.apple.backupd[2072]: Backup failed with error: Not enough available disk space on the target volume.

Feb 13 23:01:03 new-iMac com.apple.backupd[6351]: Starting standard backup

Feb 13 23:01:04 new-iMac com.apple.backupd[6351]: Backing up to: /Volumes/TimeMachine 250 GB work/Backups.backupdb

Feb 13 23:01:44 new-iMac com.apple.backupd[6351]: System files exclusion changed.

Feb 13 23:01:44 new-iMac com.apple.backupd[6351]: Event store UUIDs don't match for volume: Lacie 1.15 TB general backup

Feb 13 23:01:44 new-iMac com.apple.backupd[6351]: System files exclusion changed.

Feb 13 23:04:59 new-iMac com.apple.backupd[6351]: Deep event scan at path:/Volumes/Lacie 1.15 TB general backup reason:must scan subdirs|new event db|

Feb 13 23:09:15 new-iMac com.apple.backupd[6351]: Finished scan

Feb 13 23:13:21 new-iMac com.apple.backupd[6351]: 50.43 GB required (including padding), 12.92 GB available

Feb 13 23:13:21 new-iMac com.apple.backupd[6351]: No expired backups exist - deleting oldest backups to make room

Feb 13 23:13:32 new-iMac com.apple.backupd[6351]: Backup failed with error: Not enough available disk space on the target volume.

Feb 13, 2012 6:50 AM in response to jokawasaki

There isn't enough space on your backup volume for the data you're trying to back up. You don't have any past snapshots at all, and you can't create a new one.


I suggest you start a new backup set on another external hard drive at least 3x the capacity of the partition you're using now. You need more than one backup anyway -- one is not enough. Don't use that drive for anything else. Then repartition the first drive to allow at least three times as much space for TM. If that doesn't leave enough space for your mirror backup, put it on another drive, or just eliminate it. A mirror backup isn't really a necessity, just a convenience. Time Machine volumes are bootable if you back up your system files. If you don't do that, use Lion Recovery Disk Assistant to create a bootable recovery system on a USB flash drive.


OS X Lion: About Lion Recovery Disk Assistant

Feb 13, 2012 3:25 PM in response to jokawasaki

So does this mean that even 5x the amount of required space is insuffient?


No, because only files that have changed since the last backup are backed up. But I can't tell you how much backup space you need. It depends on your usage pattern. Three times the total current amount of data is just a rough estimate. If you have a lot of large files that change often, you may need much more.

May 18, 2012 6:42 PM in response to jokawasaki

It's happened again! I changed to a 600GB partion and TM had been backing up daily (if very slowly) since my notes above in February. Then a couple of days ago TM tells me it can't back up because the disk is full--even though I have checked the "erase oldest backup box". This mirrors exactly the problem I had with the 250GB partion. Meanwhile, my Carbon Copry backup goes on smoothly every day backing up to the third partion on my LaCie 2T ext. disk and at about 3X the speed compared to TM.

May 18, 2012 7:00 PM in response to jokawasaki

Launch the Terminal application in any of the following ways:


Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


Open LaunchPad. Click Utilities, then Terminal in the page that opens.


Drag or copy — do not type — the following line into the Terminal window, then press return:


sudo tmutil compare


You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up.


The command will take at least a few minutes to run. Eventually some lines of output will appear below what you entered.


Each line that begins with a plus sign (“+”) represents a file that has been added to the source volume since the last snapshot was taken. These files have not been backed up yet.


Each line that begins with an exclamation point (“!”) represents a file that has changed on the source volume. These files have been backed up, but not in their present state.


Each line that begins with a minus sign (“-“) represents a file that has been removed from the source volume.


Files that you’ve excluded from backup, or that are excluded automatically, are ignored.


At the end of the output, you’ll get some lines like the following:


-------------------------------------

Added:

Removed:

Changed:


These lines show the total amount of data added, removed, or changed on the source(s) since the last snapshot.

May 18, 2012 10:40 PM in response to Linc Davis

I appreciate you responding. Here's what came up on Terminal:

Last login: Sat May 19 08:53:12 on console

new-iMac:~ johnboyd$ sudo tmutil compare



WARNING: Improper use of the sudo command could lead to data loss

or the deletion of important system files. Please double-check your

typing when using sudo. Type "man sudo" for more information.



To proceed, enter your password, or type Ctrl-C to abort.



Password:

Unable to locate machine directory for host.



-------------------------------------

Added: 0B

Removed: 0B

Changed: 0B

new-iMac:~ johnboyd$

May 19, 2012 8:21 AM in response to Linc Davis

I'm embarrassed!

Now that I've mounted the disk, here is how the Terminal data ended:

Added: 290.8M

Removed: 479.1G

Changed: 3.3G



Sorry, but I don't understand how the Terminal data read-out helps. Perhaps I'm naive, but I'm using a 600GB partition to back up around 12GB and I've told TM to erase earlier back-ups when the partition is full. After backing up in this way for several months, suddenly it stops, telling me the partition is full. I just don't get it. What I have noticed is that each time the TM message comes up telling me it can't back up, it increases the amount of data it says needs to be backed up by around 12GB. Previously it said 17GB was too large for the space left, now it says 27GB.

Unless, there is something straightforward I can do, I guess I will erase the partition and start backing up afresh each time this happens. But it is very frustrating.

May 19, 2012 8:59 AM in response to jokawasaki

I'm looking back at your console output in post 5 (before you changed partition sizes) and these two lines bother me:


Feb 13 22:01:43 new-iMac com.apple.backupd[2072]: System files exclusion changed.

Feb 13 22:01:44 new-iMac com.apple.backupd[2072]: Event store UUIDs don't match for volume: Lacie 1.15 TB general backup


at that time you were backing up to the 250 Gb partition, but backupd was complaining about the 1.1 Tb partition. and in fact, the complaint is that file UUIDs don't match (which would, of course, be why it wasn't deleting old backups - it chooses files to delete based on UUIDs).


I suspect you have some sort of odd interaction with CCC happening. Are you accidentally making your time machine backups from the clone drive? I'm asking that because that's the easiest way I can think of to get a file UUID to change; the system may not recognize the cloned drive as a clone and might assign new UUIDs to the files there.

May 19, 2012 9:02 AM in response to jokawasaki

You seem to have removed 479 GB of data since the last snapshot was taken. That could be because you've been backing up another volume that wasn't mounted at the time you ran the command.


In any case, the usefulness of the tmutil output is that it shows you which files are being copied and how much space they take up on the destination. A common reason for problems like yours is that a very large file, such as a virtual disk file for something like VMWare or Parallels, is being backed up. Since the file changes all the time, it has to be copied to each snapshot, quickly filling up the destination. The solution in such cases is to exclude that file from TM backup and back it, or its contents, up some other way, such as within Windows.

TimeMachine backup problems

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