ITunes library syncs grey to iPhone 4s

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Level 1

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ITunes library syncs grey to iPhone 4s

Forgive my ignorance on this. I did not use iTunes prior to getting an iPhone 4s.

I HAD music on my iPhone 4s no problem using the autofill feature from my netbook. I recently purchased a new laptop and my music was transferred from my netbook to my laptop. I decided to clear out my iPhone and resync it to my new laptop. That is, apparently, an impossible task for me.

When using the autofill feature- even from a blank iphone- it did not transfer all songs. As a result- I started looking around at tutorials and realized I should use the sync function. I told my phone to delete the itunes sync with my netbook and sync it with my laptop. It went through it's steps- now every single song is grey on my iphone 4s list and unplayable from my phone. My phone claims I have 0 music.

All songs play perfectly from the laptop. I even deleted the entire itunes library and readded it to itunes. I then tried to sync again. All grey. I am at a loss as to what I am doing wrong, I don't understand why autofill worked perfectly from a netbook and now I can't transfer a single song from a laptop.

How can I fix this?

iPhone 4S, iOS 5.0.1

Posted on Feb 13, 2012 1:34 PM

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Answer 1

thekb

Level 1

10 points

Feb 13, 2012 1:42 PM in response to trillah

Try changing your phone to manually manage music and add music manually. http://support.apple.com/kb/HT1535

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Answer 2

Rysz

Level 8

44,391 points

Feb 13, 2012 1:47 PM in response to trillah

Did you Authorize the laptop? Did you enable iTunes Match?

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Answer 3

trillah Author

Level 1

0 points

Feb 13, 2012 1:56 PM in response to trillah

I tried manually syncing and that resulted in the same grey list. Auto fill gives me the message that songs cannot be added because the phone already has the entire library. The laptop is authorized, but I have not used iTunes match on the laptop or my old NetBook. Thanks for the replies.

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Answer 4

Rysz

Level 8

44,391 points

Feb 13, 2012 2:01 PM in response to trillah

Try a simple Reset on your iPhone first:

Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off option that shows up first).

If that doesn't help, try a Restore:

http://support.apple.com/kb/HT1414

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Answer 5

trillah Author

Level 1

0 points

Feb 13, 2012 8:53 PM in response to trillah

The restore worked. Thank you!

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Answer 6

Jan 4, 2013 5:24 AM in response to trillah

I bought an iPhone 5 and could not add music to it. Same problem: grey songs. After hours searching forums and blogs I found this solution. Works for me! Now I manually add songs using iTunes and no problem. Hope it helps.

1. Download and install iExplorer http://www.macroplant.com/iexplorer/

2. Plug in device first, then open iExplorer

3. Delete the iPhone\Media\iTunes_Control folder (you may want to copy this, just in case)

4. Restart the iPhone / iPad

5. Start iTunes. Not restore iPhone from back up, select New iPhone (don't worry, you will not lost apps or data on your iPhone doing this)

6. Add music manually with iTunes

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Answer 7

Feb 7, 2013 12:59 AM in response to Galileo634

Thanks Galileo634

Same problem, no sync possible with my playlists and after installing Iexplorer, it works.

How long is the free demo version of iExplorer?

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