9 Replies Latest reply: Feb 24, 2012 2:51 PM by oliver hart
Nefertete Level 1 Level 1 (0 points)

Starting yesterday Safari just won't load any webpages at all. It will start, the window opens and after that nothing happens. No matter what url I use.

I do have a stable internet connection. Firefox and Chrome both work fine but I do want to use Safari.

Help?

  • Linc Davis Level 10 Level 10 (165,285 points)

    What are your Mac OS and Safari versions?

  • Nefertete Level 1 Level 1 (0 points)

    I'm using Lion 10.7.3 and Safari 5.1.3

  • Linc Davis Level 10 Level 10 (165,285 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    As Guest, launch the application(s) and test. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode.) Post the results of steps 1 and 2.

  • Nefertete Level 1 Level 1 (0 points)

    I did as you asked me to do.

    1. Won't work. Not with another user, not with a guest user

    2. Safe mode: Safari works.

    Must be other software then? How do I find out what?

  • Linc Davis Level 10 Level 10 (165,285 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software -- potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions -- they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are several lines of text in monospaced type, which are UNIX shell commands. They’re harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of running these commands, search this site for other discussions in which they’ve been used without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    To begin, launch the Terminal application; e.g., by entering the first few letters of its name in a Spotlight search. A text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag -- do not type -- the line below into the Terminal window, then press return:

     

    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    

     

    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)

     

    Step 2

     

    Repeat with this line:

     

    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(x|postfix|ntp|cups)/{print $3}'
    

     

    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Step 3

     

    launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'
    

     

    Step 4

     

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
    

     

    Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5

     

    osascript -e 'tell application "System Events" to get name of every login item'
    

     

    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer -- no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • Nefertete Level 1 Level 1 (0 points)

    Step 1

    com.sophos.kext.sav (7.3.0)

     

    Step 2

    com.sophos.notification

    com.sophos.intercheck

    com.sophos.autoupdate

    com.google.keystone.daemon

    com.bombich.ccc

    com.adobe.SwitchBoard

     

    Step 3

    com.lost.smoke

    com.google.keystone.root.agent

    com.adobe.CS5ServiceManager

    com.divx.agent.postinstall

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

    com.adobe.AAM.Scheduler-1.0

     

    Step 4

    /Library/Components:

     

    /Library/Extensions:

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    DivX Toolkit.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    SAVI.framework

    SUMScanKit.framework

    TSLicense.framework

     

    /Library/Input Methods:

     

    /Library/Internet Plug-Ins:

    AdobePDFViewer.plugin

    DivXBrowserPlugin.plugin

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    JavaAppletPlugin.plugin

    OVSHelper.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    Silverlight.plugin

    flashplayer.xpt

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt

     

    /Library/Keyboard Layouts:

     

    /Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.CS5ServiceManager.plist

    com.google.keystone.agent.plist

    com.lost.smoke.plist

     

    /Library/LaunchDaemons:

    com.adobe.SwitchBoard.plist

    com.apple.remotepairtool.plist

    com.bombich.ccc.plist

    com.bombich.ccc.scheduledtask.347E8481-FBE3-49ED-843C-8F44C5F9F4A4.plist

    com.google.keystone.daemon.plist

    com.sophos.autoupdate.plist

    com.sophos.intercheck.plist

    com.sophos.notification.plist

     

    /Library/PreferencePanes:

    DivX.prefPane

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    Growl.prefPane

     

    /Library/PrivilegedHelperTools:

    com.bombich.ccc

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    QuickLookEyeTV.qlgenerator

    iWork.qlgenerator

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    DivX Decoder.component

    DivX Encoder.component

    EyeTV MPEG Support.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

     

    /Library/ScriptingAdditions:

    Adobe Unit Types.osax

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    Microsoft Office.mdimporter

    iWork.mdimporter

     

    /Library/StartupItems:

    HWNetMgr

    HWPortDetect

    StartOuc

     

    /etc/mach_init.d:

     

    /etc/mach_init_per_login_session.d:

     

    /etc/mach_init_per_user.d:

    com.adobe.SwitchBoard.monitor.plist

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

    Library/Fonts:

     

    Library/Input Methods:

    .localized

     

    Library/Internet Plug-Ins:

    Google Earth Web Plug-in.plugin

     

    Library/Keyboard Layouts:

     

    Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.9E405928-807C-443D-A202-D54 ECFA2CF86.plist

    com.apple.SafariBookmarksSyncer.plist

    com.divx.agent.postinstall.plist

     

    Library/PreferencePanes:

    Perian.prefPane

     

    Library/QuickTime:

    AC3MovieImport.component

    Perian.component

     

    Step 5

    TomTomHOMERunner, EyeTV Helper, iTunesHelper, SpyderUtility, SophosUIServer

  • Nefertete Level 1 Level 1 (0 points)

    I posted all the results.

    I remember after the crashes Skype wasn't working anymore. I had to go back to an older version, 2.8.0

  • Linc Davis Level 10 Level 10 (165,285 points)

    Please read this whole message carefully, especially the warnings, before doing anything.

     

    WARNING: The changes to your configuration suggested here should be regarded as provisional; they may not solve your problem, or they may remove functionality that you consider to be useful. If a third-party system modification that you want to keep is causing the problem, you’ll have to seek help from its developer.

     

    WARNING: Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now, even if it becomes unbootable -- which might happen. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup.

     

    You should either update or uninstall the following system modification(s), if an update is available from the developer:

     

    N/A

     

    and definitely remove at least the following:

     

    † Sophos

    † Smoke

    † DivX

     

    All of the latter must be removed completely, and (unless otherwise specified above) the only way to do that is to use the uninstallation tool provided, if any, or to follow the developer's instructions. In some cases it may be necessary to re-download or even reinstall the software in order to get rid of it. I can't be more specific, because I don't install such things myself.

     

    WARNING: Trying to remove complex system modifications by hunting for files by name usually will not work and may make matters worse.

     

    I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future Mac OS updates, so it may not be clear which one is at fault.

     

    Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

     

    If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

  • oliver hart Level 1 Level 1 (0 points)

    So what if I do the first step and Safari does work on another user?