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USB Keyboard Plugged into Monitor Often Doesn't Work

Very often the USB keyboard plugged into the 27" Thuderbolt Display will not be recognized. It can be worked around by plugging the USB keyboard cable directly into MacBook Pro (which always works) but the whole point is to leave the office desktop peripherals connected to the monitor when the laptop is taken away. The keyboard is a new Apple full size USB US keyboard with integral numeric pad.


17" MacBook Pro late 2011, Lion (now 10.7.3) always up to date with all Apple software and Firmware, including all the Thunderbolt Firmware updates. The problem has been occuring since 10.7.1 or 10.7.2 (sorry, can't remember exactly what we started with but it definitely predates 10.7.3).


A temporary fix can be achieved by performing an SMC reset but the problem recurs afterwards episodically upon a subsequent instance of the computer being detached from the monitor and then reconnected.


Attachment/detachment (computer to monitor) can be either while machine is off, on, or asleep and the behaviour is the same.


Everything, all powered devices, are conencted to a new UPS with AVR and active power factor correction CyberPower CP1500PFCLCD and no events are being logged (that is, logging is active but nothing has occurred).


Thoughts, suggestions, other data about set up that I ought include?


Thanks in advance for any enlightenment.

Thunderbolt 27" Display-OTHER, Mac OS X (10.7.3)

Posted on Feb 14, 2012 4:33 AM

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Posted on Jul 17, 2013 9:37 AM

So getting a longer monitor cable will fix this? Seriously?

No a monitor cable, a USB cable to the keyboard. I was one of the original poster's on this thread experiencing this problem for well over a year. Two weeks ago I finally tried what I thought was the world's stupidest solution: using the USB extension cable with the keyboard. I had refused to believe that was a possible answer. But I can say after two weeks of use (I connect and disconnect my closed Air at least twice a day to a TB monitor with USB keyboard) the keyboard has worked EVERY TIME when plugged into the TB monitor's USB hub with the extension cable.


While its a weird and inexplicable solution (seriously, an extra two feet of cable adding signalling latency???) I can confirm it has worked for me. I guess I should stop trying to believe I'm smart and just listen to other people's solutions more often 😉


Cheers,


--Kaz

116 replies

May 9, 2012 9:03 AM in response to Prag mac´ tic

Same problem. Sometimes unplugging and replugging the keyboard into the monitor USB works, most of the time it does not. Much less frequently, the Display Ethernet isn't working. It seems ( I need to confirm 100% ) from memory that it doesn't matter whether the machine is waking from sleep or initially powering up.


Unplugging and plugging the monitor fixes everything every time.


This reminds me of the last time Apple released a device without even a "soft" powerswitch... that was a headache too.


Note to apple: if you're going to release a device without a power switch you need to put more engineering and testing into the firmware ...

Sep 18, 2012 11:53 AM in response to RobbieWILM

I would like to confirm that not only is this issue still happening, I can also confirm that often the ethernet does not work as well, but it is very intermitent, maybe only 5% of the time whereas the keyboard issue is 100% of the time. Apple, do you read these forums??? Do you not have a macbook, a thunderbolt, and a usb keyboard? If you do, this issue would be driving your NUTS every time you go home and back to work!!!

Dec 3, 2012 12:37 PM in response to Prag mac´ tic

I can offer a pragmatic approach to making it work, though it's not really a "fix."


I summary, if I walk into my office and plug in my Thunderbolt monitor without opening my MacBook Air, odds are none of the attached USB devices or Ethernet will work.


"Solution":

  1. Open the laptop and wait for the screen to come up.
  2. Plug in the Thunderbolt
  3. Wait until the Thunderbolt screen begins to come up (blue at first), and close the laptop.


In my hands, all the devices connected to the Thunderbolt monitor now work every time.


It's a pain in the arse, but until Apple fixes the problem for real, it's a practical work-around.

Dec 4, 2012 12:39 PM in response to Will.G

I have a late 2001 MBP and an Apple extended USB keyboard plugged into a Thunderbolt display. Up until today I've been able to get the keyboard to work by unplugging and replugging or by restarting or by doing any of the variations listed so far in this thread. Today, however, nothing short of plugging the keyboard directly into the MPB works. Tried the update - my system didn't need it. It's getting really frustrating.

Jan 25, 2013 6:17 PM in response to Prag mac´ tic

Yes -- I've seen this problem just as described -- sometimes works, sometimes doesn't. I don't see this problem at all at home on my Thunderbolt Display with Apple keyboard with numeric keypad. Got 14 Thunderbolt displays and numeric keyboards at work and I've been seeing this problem with interesting results.


To try and figure out what was going on, we tried various combinations without any reboots. We'd get different results using combinations of different Thunderbolt Displays with different Apple keyboard with numeric keypads hooked up to various laptops. (Thunderbolt Displays are new and already have firmware update).


Scenario: Laptop 1 plugs into Thunderbolt and keyboard (Dock 1) - works everytime no problem. Next day plugs into a different setup (Dock 2) and keyboard doesn't work unless plugged into laptop directly. Dock 2 has been problematic for a couple people. Laptop 1 plugs into Dock 3 and shows no problems. Keyboard from Dock 1 is plugged into Dock 3 and has no problems with either laptop. Keyboard from Dock 3 is plugged into Dock 1 and shows no problems. Keyboard from Dock 1 is put back into Dock 1 and shows the problem again. We put keyboard 1 away and grab a new keyboard and plugged it into Dock 1 -- no problems.


So, various combinations seemed to have different results with a keyboard not working with one display, but working fine with another display. I'm not sure if the problem is isolated to the Thunderbolt Display, the keyboard or if various combinations of display, keyboard and laptop can cause the problem. I've seen plugging and unplugging the keyboard work on one setup while not working on another. Totally confused and sad that Apple hasn't sorted this out. Afraid they'll ignore and build a new thin replacement thunderbolt display and never address the issue for the older ones.

USB Keyboard Plugged into Monitor Often Doesn't Work

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