Previous 1 10 11 12 13 14 Next 566 Replies Latest reply: Jun 26, 2014 5:01 PM by vinnyvg Go to original post Branched to a new discussion.
  • Edgar Level 4 Level 4

    I know that they call it "a Ticket" but I didn't know how much they cost until now. The currency seems to be in weeks

  • MichiHenning Level 4 Level 4

    "You have just received a ticket. That'll be four weeks, please…"

     

    Michi.

  • kb8wfh Level 1 Level 1

    I have been waiting over two months for an approval. There was an issues that I received a ticket on and after an e-mail to find out what the heck it meant, I received a no-detail mercurial response that still left me without knowing exactly what the issue was, just a repeat that there was a problem and I needed to fix it. After doing so (I think), I resubmitted and inquired again about the status. The response I got was they they were waiting to review it again and they had a "higher than expected volume of materials to review." Seriously?

     

    This is really getting out of hand. And it's shaking my confidence in Apple. This is a big, rich company and for them to release something revolutionary that allows people to make and sell eBooks, then not step up the resources they will need for a timely approval process of the flood of books they should have seen coming is really scary and inexcusable. The ticket system for reporting issues is close to useless in detailing what issues you need to fix and when you do, you still aren't sure if the current ticket is issuing you a new problem or it's the old one.

     

    This process is taking entirely too long and is unnecessarily convoluted. Come on, Apple, get it together. Your hubris is only tolerable when you have the goods to back it up. I'm waiting to be impressed.

  • Edgar Level 4 Level 4

    kb8wfh, you are so right. It is getting out of hand.

     

    What we need is a public shaming of those people at Apple responsible for this Situation in the ebook department. Didn't Steve Jobs gather once all the guys responsible for initial MobileMe debacle in the auditorium and told them that they should be ashamed of themselves. He should do the same thing with the eBook guys but this time put it on YouTube. ... oh wait a minute ..what .. Steve Jobs is not with us anymore ... now that could explain it.

  • Gregg Mojica Level 1 Level 1

    Well, after 2 weeks of waking, my book is on the store!  :)

  • MichiHenning Level 4 Level 4

    That's quick! How big is the book? Lots of video and other multimedia?

     

    Michi.

  • limtc Level 1 Level 1

    It is actually quite random - I have books that got reviewed and approved in about a week, and I have books that is still waiting in the queue for months.

     

    It seems that they reviewed the books in a LIFO (last in first out format). My newer books are reviweed and approved first, and old books got stuck.

  • MichiHenning Level 4 Level 4

    Do you get an email when the book is finally approved, or do you find out only when you check with iTunes Producer?

     

    Michi.

  • limtc Level 1 Level 1

    No, I received nothing. I have to check everyday.

  • MichiHenning Level 4 Level 4

    limtc wrote:

     

    No, I received nothing.

    Amazing.

     

    Michi.

  • Gregg Mojica Level 1 Level 1

    I received an email confirmation that my book was on the store.  My textbook has about 36-40 pages with many galleries and some interactive/3D diagrams.  I was "issued a ticket" however, I need to know how to resolve this issue.  I presume I just have to re-upload the book with iTunes Producer?  I still have one book in review.

  • kb8wfh Level 1 Level 1

    I sent an e-mail last week to Apple asking them why my book is still in review (after several weeks just sittiing there), how long it is going to take and why it is taking so long. This is the boiler-plate useless asnwer I got back from them just now...

     

    Thank you for contacting iBookstore Publisher Support.

     

    Your title is still under review. We appreciate your patience as your title makes its way through this process.

     

    If no errors are identified during the review process, the title will be made available for sale in the iBookstore within 24 hours of the completion of the review.

     

    Please continue to monitor the status of your title in the Manage Your Books module of iTunes Connect.

     

    Best regards,

     

    iBookstore Publisher Support

     

    Apple is starting to really tick me off with their attitutues toward customers. An answer like this is "Customer No-Service." Insulting.

  • Alzem Level 1 Level 1

    After 2 months I receive this ticket

     

    Books must be of sufficient length or functionality. We encourage you to review your book concept and evaluate whether you can incorporate additional functionality, content, or both to enhance the user experience.

  • MichiHenning Level 4 Level 4

    Alzem wrote:

     

    After 2 months I receive this ticket

     

    Books must be of sufficient length or functionality. We encourage you to review your book concept and evaluate whether you can incorporate additional functionality, content, or both to enhance the user experience.

    I guess you can take that as a rejection…

     

    Sad that you had to wait for two months to find out.

     

    Michi.

  • K T Level 7 Level 7
    expertise.publishing
    Publishing

    This is how authors learn. Thanks for the feedback and take some solace in that it may help others.

     

    Good luck with your future efforts :)

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