I believe we have had enough of contempt that you are offering your content providers and also have decided to withdrew from this iBook submission.
Its not contempt - its an observation derived from your complaint about poor service.
This and other threads have many replies to questions about time from delivery to appearing in store... you did not follow discussion group suggestions to check before making a post.
Also.. ".... your content providers" I am not employed by Apple - nobody on any of these groups are Apple staff - we are just folk who try to pass on any help we can.
Until now we were with the view that Apple was the first choice but after your complacent answer we can no longer support this view.
I seem to have gone from contempt to complacent ! "We" ? Apple is A choice, how you use its free service and facilities is your choice... but its wise to fully investigate the system and requirements before you start any project.
Perhaps in the future Apple may realise that contracts are lost if content is not online within a week
"Contracts"? You contact with Apple to comply with its requirements as a condition of using the facilities they ofer free of charge. You perhaps do not know that at one time it was taking 3- 4 weeks from delivery to appearing in the store due to the numbers of books submitted. Believe me, a week is pretty good now.
Apple it's only a matter of time before your customers will not accept robotic answers
If you think that 21 yours to 21 days is your acceptable answer then it's only a matter of time before your corporation fails.
Apple do not monitor these discussion group, - so any comments for/to Apple should be sent using Feedback.
This immature answer from Apple only displays that your team is prepared to disregard any respect towards your customers
So, my reply is Contempt, Comlacent and Immature? ...sorry I really thought I was trying to let you know in detail... the facts you were looking for, even though the information is already in may threads.
Good luck as there are other options .. this is true, so we each must gather the information we need before moving into a new venture....
Darren Gow-Brown
And by the way next time you get someone to respond to this forum within 20 minutes why not try to apply the same recourses towards iBook submission instead of your robotic 21 hours to 3 weeks
And let's see how long you intend to keep up the poor service
And keep the remaining market share
Again, guessing Darren was the person who replied to your contact with support - Apple do not monitor, so your comments - which is contempt for his factual reply are wasted here....
However.. it was I who suggested it can take 24 hours to 21 weeks from delivery - which is a typical period to expect.