2 Replies Latest reply: Oct 27, 2012 12:57 PM by JWS0502
JWS0502 Level 1 Level 1

In the past few days I have downloaded some movies through iTunes, some through iTunes purchases and some by entering the digital copy codes that came with DVDs/Blu-rays.  When I try to sync these items with my iPad, I get a message that they cannot be synced.  When I try to create an iPad version through the advanced menu, I get a message that they cannot be found.  When I try to watch them on my MacBook using iTunes, I get a message that the movie requires QuickTime, which is not compatible with this version of iTunes.

 

How can I get these items to play and sync?  They work if I open iTunes in 32-bit mode, but this is an annoying workaround.  Plus, the iTunes support article says this is only necessary for "older media files" -- these are not old media; I just downloaded them.  What is Apple doing selling files that are incompatible with its current version of iTunes?  If I had known I had to go through such trouble to get them to play, I probably would not have bought them in the first place.


iTunes 10.5.3, Mac OS X (10.7.3)
Solved by JWS0502 on Oct 27, 2012 12:57 PM Solved

I figured it out.  In case others are having this problem and come across this post, I figured I'd post what worked for me:  I just deleted the movies from my iTunes library, but selected "Keep Files" when the warning prompt popped up.  I then added the files back to my library, and everything started working fine.

  • JWS0502 Level 1 Level 1

    Well, I recently downloaded a digital copy of The Hunger Games movie and am experiencing the same problem.  Does anybody know a fix?

  • JWS0502 Level 1 Level 1

    I figured it out.  In case others are having this problem and come across this post, I figured I'd post what worked for me:  I just deleted the movies from my iTunes library, but selected "Keep Files" when the warning prompt popped up.  I then added the files back to my library, and everything started working fine.