Simanza
Level 1 (0 points)

Q: Updated to iTunes  - won't connect to Store - tried everything!

I've been through all KB items, tested everything suggested.  Here is text of diagnostics:

 

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

 

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was unsuccessful.

An unknown error occurred (-50).

Connection attempt to purchasing from iTunes Store was unsuccessful.

An unknown error occurred (-50).

Connection attempt to iPhone activation server was unsuccessful.

An unknown error occurred (-50).

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-02-14 15:09:39.

iPod (Click Wheel), Windows XP

Posted on Feb 14, 2012 1:44 PM

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Simanza

Q: Updated to iTunes  - won't connect to Store - tried everything!

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  • Helpful answers

  • by wiclee,

    wiclee wiclee Feb 14, 2012 2:19 PM in response to Simanza
    Level 5 (6,967 points)
    Feb 14, 2012 2:19 PM in response to Simanza

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Simanza,

    Simanza Simanza Feb 14, 2012 8:38 PM in response to wiclee
    Level 1 (0 points)
    Feb 14, 2012 8:38 PM in response to wiclee

    Hello wiclee -

     

    Thanks for your hel p .  Alas, did not fix the problem. The reset worked. I have checked  firewall settings, but that didn't help either.  I can see the splash screen for iTunes Store, but will not let me log in.

     

    Error msg:  "iTunes could not connect to the iTunes Store. An unknown error occured. [11556]

     

    Any other ideas?

     

    Mark

  • by wiclee,

    wiclee wiclee Feb 14, 2012 9:15 PM in response to Simanza
    Level 5 (6,967 points)
    Feb 14, 2012 9:15 PM in response to Simanza

    Just go to Itunes menu, EDIT/PREFERENCES/PARENTAL tab, uncheck all the boxes then OK.

     

    Now go to iTunes Stores and login

  • by Simanza,

    Simanza Simanza Feb 15, 2012 5:20 PM in response to wiclee
    Level 1 (0 points)
    Feb 15, 2012 5:20 PM in response to wiclee

    Wiclee -  many thanks.  But now I feel like a dolt.  Yes, it worked.  But who woulda thought that when updating to new version of iTunes it would have defaulted to the parental lockout of iTunes Store?

     

    But I do appreciate your kind help.

     

    Mark

  • by wiclee,

    wiclee wiclee Feb 15, 2012 5:41 PM in response to Simanza
    Level 5 (6,967 points)
    Feb 15, 2012 5:41 PM in response to Simanza

    You're very welcome.

     

    Ya, an update of iTunes do sometimes give people headaches and we are trying to help here.

  • by ChubbyMilk,

    ChubbyMilk ChubbyMilk Feb 15, 2012 6:29 PM in response to wiclee
    Level 1 (0 points)
    Feb 15, 2012 6:29 PM in response to wiclee

    Thanks,

    That fixed my problem also.

    I've been trying to fix it on and off for about a month.

     

    APPLE PLEASE FIX THIS ISSUE.

  • by Greenssd,

    Greenssd Greenssd May 31, 2012 5:43 PM in response to wiclee
    Level 1 (0 points)
    May 31, 2012 5:43 PM in response to wiclee

    Thanks for the info, I've been trying to fix this problem for about 6 months now!

  • by MyBlueSky,

    MyBlueSky MyBlueSky Jun 20, 2013 2:35 AM in response to wiclee
    Level 1 (26 points)
    Jun 20, 2013 2:35 AM in response to wiclee

    It worked for me, thanks for the info...