Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad crashed cannot turn off power and restart, iPad crashed cannot turn off power and restart

I have an iPad 2 bought November 2011.

The iPad has crashed - gestures will not work and when the power button is depressed the slide to power off image on screen will not respond to my sliding across it as normal.

How do I resolve the crash if I cant restart the iPad?


Thanks

Caroline

Posted on Feb 15, 2012 2:25 AM

Reply
Question marked as Best reply

Posted on Feb 15, 2012 2:28 AM

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

6 replies

Feb 15, 2012 2:28 AM in response to seraphimin

Try a Reset


Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.



If no joy... Try a Restore...


1: Connect the device to your computer and open iTunes.


2: If the device appears in iTunes, select and click Restore on the Summary pane.


3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.


From Here


Unresponsive iPad


http://support.apple.com/kb/TS3281

Feb 15, 2012 2:45 AM in response to seraphimin

Glad it worked 🙂 . The reset seems to fix a number of problems - so it might be worth remembering if you have a similar problem in the future.


Another 'fix' that is useful to remember is that you can close apps via the taskbar (which you can't do if the screen is frozen but you can do if it's just one app that is stuck) : from the home screen (i.e. not with the app that you want to close 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of an app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.

iPad crashed cannot turn off power and restart, iPad crashed cannot turn off power and restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.