Chrome users just see blue screen on iWeb site

Question

Level 1

0 points

Chrome users just see blue screen on iWeb site

Hi all, it's been brought to my attention that many Chrome users trying to view my website see my front page for a brief moment and then just get a blue screen covering everything as the music starts to play. I cannot seem to recreate the problem in Chrome, but perhaps it's an issue with using Chrome on a PC. Has anyone heard of this problem before? Here's the link to the website if you want to try to recreate the problem: http://www.jaredcowing.com

My Mac (if the info is of any use):

OSX 10.6.8

2 x 2.66 GHz Dual-Core Xeon

6 GB 667 MHz DDR2 FB-DIMM

Let me know if any further information would help in determining the problem.

Thanks!

iWeb '08, Mac OS X (10.6.7)

Posted on Feb 15, 2012 4:57 AM

Reply

Answer 1

Old Toad

Level 10

210,597 points

Feb 15, 2012 11:08 AM in response to jaredcowing

I'm able to view all pages of your site with Chrome V 18.0.1025.11 beta with the Quicktime Plugin installed. What version are visitors using and do they have Quicktime installed on their PC?

OT

Reply

Answer 2

jaredcowing Author

Level 1

0 points

Feb 16, 2012 1:56 PM in response to Old Toad

This is just the info from one visitor who had the problem, but perhaps it helps:

Chrome version: 17.0.963.46 m Quicktime installed?: Yes

Reply

Answer 3

Old Toad

Level 10

210,597 points

Feb 16, 2012 2:19 PM in response to jaredcowing

That seems to be the latest version for Windows. I don't know enought about the dark side to know what's happening or what to suggest. You might have one of them try Firefox to see if they get the same blue screen. If they don't it's a browser issue. If they do then it's a platform issue.

Reply

Answer 4

Feb 18, 2012 10:03 PM in response to jaredcowing

Hey Jared, I'm experiencing the same problems with my sites. I'm on a PC and have a couple simple websites built with Yahoo Sitebuilder and hosted through Yahoo. Chrome just recently started giving me those issues, but I can't put a particular date on it that I noticed it. It's fine on IE, Chrome and Safari, but for some reason it doesn't like Chrome. Here are my sites if it helps:

www.mixitupentertainment.com

www.djshutout.com

This is the version of Chrome that I'm on: 17.0.963.56 m

Reply

Answer 5

jaredcowing Author

Level 1

0 points

Feb 19, 2012 3:33 PM in response to jaredcowing

Hey DJ Shutout, are you by any chance using Windows 7?

Reply

Answer 6

Roddy

Level 6

17,265 points

Feb 19, 2012 4:25 PM in response to jaredcowing

This is a known bug with V 17.0.963.46 and is related to the embeded audio. The bug has been fixed in the Beta version but this is not recommended for consumer use.

The temporary fix, until the stable version is updated, is to remove the audio or use another method to play it.

An HTML5 player with flash fallback is the preferred method since the use of a plugin, such as QuickTime or Flash, is not considered good pratice anymore.

Reply