I'm having problems with my internet connection.

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Level 1

10 points

I'm having problems with my internet connection.

I'm using my internet normaly then blam! It stops working. Then I go to the Wi-Fi, and there everthing is O.K. So then I try the diagnosis of my internet connection, They appear the ISP and all above in red light and written: failed, so I hit to continue the diagnosis and everything comes back to normal. My problem is that it is happening to much times, alomost in each 5 minutes. An example was: I was writing this post, and then I hit "Post Message", the page start to load, but not load, it was stucked and then everything was freezed. It is happening to much, it is not normal at all. I just would like to know if this is a problem with the computer iMac or if it a problem of the Internet Provider, because everybody in my house uses internet, at the same time and NObody has this problem, only me with my iMac, and they have PCs. So I just would like to know to who I should report problem.

Thank you very much, have a great day.

Somel.

Ps.: the last time that it happened, just appear a message saying that some configuration or the password of the network was incorrect, but was not!

iMac, Mac OS X (10.7.2)

Posted on Feb 15, 2012 7:42 AM

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Answer 1

rkaufmann87

Level 10

140,418 points

Feb 15, 2012 7:51 AM in response to Somel

This seems to be a fairly common issue that does not have one "magic" fix. One work-around is when your system loses the wi-fi connection is to simply click the wi-fi symbol in your menu, choose turn off wi-fi and then turn it back on. However what seems to work is a router upgrade. What seems to work are routers that have dual frequency (2.4GHz & 5GHz) and the ability to handle wireless protocols IEEE 802.11a/b/g/n. Apple's Airport Extreme and Airport Express are one example however many router manufacturers have similar specifications.

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Answer 2

iCare

Level 4

2,490 points

Feb 15, 2012 7:52 AM in response to Somel

How do you get your internet service? DSL? Cable? DialUp?

How is your iMac connected to the internet?

The following articles may also provide some help. If you are using PPPoE then the following information from the article referenced below may help. It's referring to an option in the advanced section of the Network System Preferences pane. I've included a screenshot from my system below.

"Tip: To have the computer automatically connect whenever you open a network application (Web browser, email, and so forth), click PPPoE Options and select the "Connect automatically when needed" checkbox."

http://support.apple.com/kb/HT2301

http://support.apple.com/kb/TS1871

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