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Why can't I attach docs to my email, even when I'm in my mac or yahoo account when using an iPad. I'm thinking of returning it because it is a basic tool that isn't supported.

Why can't I attach files when writing an email, even when logged in to my mail account via safari, on my iPad. I'm thinking of retuning it as a big waste of time and money.

iPad 2 Wi-Fi, iOS 5.0.1

Posted on Feb 15, 2012 9:37 AM

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7 replies

Feb 15, 2012 10:00 AM in response to Amgw

Safari does not allow the code to run that allows a web browser to access your file system. This is why it is impossible for an iPad to get a virus. The draw back is that you have to learn a new way. If you add the mail account as a Mail Account to your iPad, then you will be able to email an attachment. The exact steps for emailing the attachment depends on the type of file and where it is stored.

Feb 15, 2012 10:21 AM in response to Amgw

Welcome to Apple Support Communities.


As noted already, the problem is that you're using your browser to connect to your email accounts instead of configuring the built-in Mail app.


"My sledge hammer does not make a very accurate saw!"


Take time to learn about new tools, including features, benefits, and limitations, before investing.


Then, go to an Apple Store and take them up on free classes and perhaps paid consulting to help you learn to use your new tool in the best possible way.

Feb 15, 2012 10:53 AM in response to Amgw

Just be aware that any other Tablet you buy will still have a certain amount of learning and research, maybe involving reading websites, before you can utilise it properly. Since you did not have the time or patience to do that with iOS email, what makes you think you will cope with any other system? The question could have been asked and answered very quickly by using the Support Sites before you decided to mail your dissatisfaction.


Just trying to save your time and money.

Feb 15, 2012 6:55 PM in response to caspar35

Except for the first response, all of you are unhelpful. The email was configured. Apple contacted me about the issue and said that the iPad cannot attach multiple docs to a single email regardless of whether the docs are located on the iCloud, in Pages, or a dropbox. It's operating system is not designed to do so (a stupid error if they are promoting the use of iPads for business and productivity, or even fields like architecture, design, and marketing, or even as an office alternative for remote use in meetings...which they are in professional consultations with offices). It also cannot do this through an alternate email site like a university server, yahoo, gmail, etc via Safari. Apple also cannot recommend a third party App that can do so. What they recommended, and there seems to be a lot of buzz about this being a problem with the iPad on the Internet, is that people go to their website, go to product feedback and go to enhancement requests and request the capacity to attach different types of files other than photos, and the capacity to attach multiple documents to an email. Basic functions...any email user would want. One of the Apple techs even thought it was implausible that they hadn't integrated this function ALREADY, when I called to set up the appointment.

Feb 15, 2012 7:44 PM in response to Amgw

The person at Apple helping you is 99% incorrect in that an email message on the iPad cannot be composed with multiple attachments. The Apple person is correct in that iOS does not provide the necessary functionality to do what you need it to do and they probably aren't allowed to recommend a solution that involves the use of a third party App. I send multiple attachments via email from my iPad several times each day using an application called Readdle Docs. I'm sure there are several others that have a similar functionality but this has been around for years and it's what I've always used. The key is that you first need to get the files into the App; you can accomplish this either by emailing them to yourself or transferring them into iTunes and then syncing to your phone. You then actually use the Readdle app to create the email with the files attached. Of course, you must have your email account actually setup on your ipad in order for this to all work. Readdle also offers cloud storage, but I've never looked into it. Hope this helps.

Why can't I attach docs to my email, even when I'm in my mac or yahoo account when using an iPad. I'm thinking of returning it because it is a basic tool that isn't supported.

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