1xtn

Q: superdrive won't mount dvd

27 inch iMac won't mount dvds. CDs are OK. OS 10.6.8, 2.8 GHz Intel Core i7. Any thoughts on how to cure?

iMac, Mac OS X (10.6.8)

Posted on Feb 15, 2012 10:09 AM

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Q: superdrive won't mount dvd

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  • by iCare,Helpful

    iCare iCare Feb 15, 2012 10:55 AM in response to 1xtn
    Level 4 (1,826 points)
    iLife
    Feb 15, 2012 10:55 AM in response to 1xtn

    What happens when you put a DVD into the driver? Does it spin up for a few seconds then eject it?

     

    What types of DVD media have you tried? Are you trying to use pressed media like a movie or application DVD, or are these DVD-R, DVD+R, DVD-RW, DVD+RW, other? Have you tried other DVD media?

     

    Do these DVD discs work fine on other systems?

     

    Some people purchase lens cleaner discs when they encounter issues like this. If you simply have dust on the lens then you may resolve your issue.

  • by ljman,Helpful

    ljman ljman Feb 15, 2012 2:17 PM in response to 1xtn
    Level 1 (5 points)
    Feb 15, 2012 2:17 PM in response to 1xtn

    I'm also having problems with CD-R disks mounting.  I used an Epson installer disk for a printer fine yesterday, but when I put in several TDK new CD-R disks, they would be spit out in after 10-30 seconds.

  • by 1xtn,

    1xtn 1xtn Feb 15, 2012 11:42 PM in response to iCare
    Level 1 (0 points)
    Feb 15, 2012 11:42 PM in response to iCare

    Sometimes disk spins for 30 seconds or so and is then ejected. On other occasions it will come up with dialogue saying disk isn't recognised or formatted.

     

    I'm trying to mount DVD-Rs supplied by a photographer. Seem to have problems with DVDs generally, although CDs seem OK.

     

    I can load the DVDs fine on MacBook Pro.

     

    I'll try a lens cleaner disk if I can find one!

  • by 1xtn,

    1xtn 1xtn Feb 16, 2012 12:29 AM in response to iCare
    Level 1 (0 points)
    Feb 16, 2012 12:29 AM in response to iCare

    Dear iCare

     

    On another note, my 27" iMac as previously described has developed some blotchy patches along the top edge of the monitor and a 2cm splodge towards bottom right hand side. Whilst this is annoying, I can live with it for the time-being. I work with this iMac all day long and not being able to have access to it would be a problem for me.

     

    I understand from what I've read on the internet this is caused by "de-lamination" of the monitor. Do you know if this is likely to become a worse problem and is there anything I can do to rectify it? The iMac isn't more than two years old.

     

    Thanks

  • by shldr2thewheel,

    shldr2thewheel shldr2thewheel Feb 16, 2012 12:32 AM in response to 1xtn
    Level 7 (25,881 points)
    Feb 16, 2012 12:32 AM in response to 1xtn

    The drive accepts discs but they do not mount or are automatically ejected

    1. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    2. Reset the Power Manager (PMU) or System Management Controller (SMC).
    3. Ensure your drive can read the specific type of disc being used. For example a "combo drive" can read a DVD-R and burn a CD-R however it cannot burn a DVD-R. The utility System Profiler may provide additional information regarding what media your computer supports.
    4. If the discs continue to not be recognized, please contact Apple, contact an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.

    http://support.apple.com/kb/ht2801

  • by shldr2thewheel,

    shldr2thewheel shldr2thewheel Feb 16, 2012 12:33 AM in response to ljman
    Level 7 (25,881 points)
    Feb 16, 2012 12:33 AM in response to ljman

    Macs are VERY picky about what blank cd's/dvd's they will accept.  Verbatim is a brand that is known to work well.

  • by 1xtn,

    1xtn 1xtn Feb 16, 2012 1:39 AM in response to shldr2thewheel
    Level 1 (0 points)
    Feb 16, 2012 1:39 AM in response to shldr2thewheel

    Oddly, the DVDs that won't mount are Verbatim. Mount OK on MacBook Pro.

  • by shldr2thewheel,

    shldr2thewheel shldr2thewheel Feb 16, 2012 1:39 AM in response to 1xtn
    Level 7 (25,881 points)
    Feb 16, 2012 1:39 AM in response to 1xtn

    Interesting.  So it seems the problem is clearly with the iMac.