I just rented the Rum Diary on my apple tv, it was playing fine until about an hour into the movie then the video got very choppy. I tested my internet speed, it was just under 11 Mbps, can anyone tell me where i can file a complaint about this?
AppleTV 2
If you mean it was buffering then it is likely network related. If speed is fine I would also look into interference, if on wifi try ethernet and check www.istumbler.net
Also make sure you are using your ISP's DNS
http://support.apple.com/kb/TS3623?viewlocale=en_US&locale=en_US
I also experience choppy video both from viewing a stream from my mac/itunes, and even when I rent a HD movie in iTunes on my Apple tv 2.
The problem for me is not like the video stops or buffers, but rather a choppy or sluggish rendering of the picture. Especially in pan scenes.
First i thought it was because I used a too high bitrate on my private videos. But when I rented a movie today the same problem occurs again.
Check your TVs 'advanced' image processing settings if it has any - they can really cause stuttery issues with some video devices (motion optimisation type technology is what I mean here where it generates non-existent frames).
AC
I will try that. Is there a common name for this setting? I have 2 month old model 6 samsung smart tv.
Hi,
Same problem with same type series 6 Samsung TV about 2 months old.
Problem is most noticeable during fast pan scenes or anytime 2/3of the screen is doing something. Chunky, chunk, chunk.
So the trick is to just turn off all the Samsung Motion Plus stuff off?
I'll dig thru the menus and see what I can find. Is this something Apple can address?
Switch the Samsung to 'game mode' - menu, then system > general on the D8000 series. This switches off the video enhancement for the current input, so be on the Apple TV when you do it. Cures the jumpiness.
I am having the same issues with rental video on apple TV. My Apple TV is connected via HDMI to an Onkyo AV system which then relays video a new panasonic plasma smart TV. I have changed my TV settings to game but its still jumpy. Do you know if the AV should have video enhancement settings which need turning off also?
HD rental video playback very choppy
