iTunes will not import mp4-files.

Question

Level 1

8 points

iTunes will not import mp4-files.

For some reason iTune will not import mp4-files into iTunes. The files only contain audio, no video. I know that mp4 is a format that combines the two.

The files were generated in an earlier version of iTunes, like in 2006 or something. They were imported from CD's. I can locate them just fine on my computer and they play without problem in Windows Media Player.

The problem is that when I try to import them the way that iTunes want me to import files its like they don't exist. ITunes locates the folders and sub-folders, but its like there's no content in the folders...

I've tried changing my import settings but nothing seems to help...

Have any of you encountered a similar problem, could you fix it and how?

I've contacted Apple-support but they were unable (incompetent) to assist me...

To me it seems like the only option left is to convert all the files, like 2 GB, from mp4 to mp3.

Thankful for any help I could get solving this ***** of an issue...

//Magnus

Windows 7

Posted on Feb 15, 2012 11:29 PM

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Answer 1

May 7, 2012 10:24 PM in response to Magnus.77

iTunes can handle just about any file format that works with QuickTime and will play any file purchased or downloaded from the iTunes Store. If you've got video files that end with a .mov, .m4v, or .mp4 file extension, you can import them to iTunes with ease. However, the video especially the MP4 video must meet the following specifications: it must be encoded as 540 kbit/s (minimum) MPEG-4 video (H.264) with an approximately 128 kbit/s AAC audio track or encoded as 1.5 Mbit/s (minimum) MPEG-4 video (H.264) with a minimum 128 kbit/s AAC audio track. If not, you will fail to import MP4 to iTunes.

Even if your MP4 files meet the above specifications and are added to iTunes successfully, it may still fail to sync to iOS devices. For iPhones, iPads, and video-capable iPods play videos in more specific video formats and codecs.

Here is a detailed guide to get iTunes unfriendly MP4 to iTunes

http://bigasoft.blogspot.com/2012/03/mp4-itunes-import-how-to-solve-cannot.html

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Answer 2

Magnus.77 Author

Level 1

8 points

May 7, 2012 11:14 PM in response to christophere

Thanks

I will try this when I get gome today and see if it will solve my problem!

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