Whatsapp doesn't receive messages instantly
Hello,
Recently, my friend's iPhone started to show problems within Whatsapp, not receiving messages even when she has opened the app to check out new messages. For example, when I send her a message at 10 a.m, she will not receive it even when she has opened the app. Then the app suddenly did receive the message at 2:30 p.m. The delay is kind of annoying as it's an instant messaging service and it just doesn't do its work properly.
The problems started to occur after she installed the new update. She has tried to reinstall the app, hoping to resolve the problem but that didn't work. I've tried to search for a solution on the internet, but most of them are describing problems about Notification problems, but not the messages themself. Her iPhone 4 is running on iOS5. My question is, have some of you encountered these problems as well, and if so, I would like to know how I can help her solve this problem.
I'll provide more specific information if needed, as I'm not sure for which part I will have to search right now.
Notable information
- this occurs mostly before 3pm, after this time, it seemed to be okay
- App has been reinstalled to try to solve the problem
- Firmware: iOS 5.0.0
- Happens on both Wifi and Cellular network
Hope you guys will have an answer for this problem!
Greets
