Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Uninstall Messages When it Crashes on Start???

OK, now I'm in a bind. Messages ran OK for the first few times then it started crashing. It locks up and crashes on start after just a few seconds so therefore I'm not able to choose the uninstall option. Tried a reboot and ran only Messages... still crashes. I need to get back to iChat.


Anyone have any ideas, short of reinstalling the entire system?

Mac Pro, Mac OS X (10.7.2), 2009, V8, 16GB, 1TB RAID0

Posted on Feb 16, 2012 4:57 PM

Reply
11 replies

Feb 16, 2012 7:53 PM in response to Wingsy

Try this:


Quit and navigate to ~/Library/ and hunt down and delete any plugins in the iChat folder as well as any iChat related items in the ~/Library/Caches and /Preferences folders.


Then install iChat (download from Apple servers) over it.


http://support.apple.com/kb/DL290


That might not be the link... BUT BEFORE YOU DELETE ANYTHING, first find iChat on Apple's site, please post it here if you find the setup for the latest iChat.


Remember, Messages is in BETA!


See updated answer below.

Feb 16, 2012 7:52 PM in response to Wingsy

Actually I just found this on the internet, credit is due where due.


"In Messages, go to the Messages menu at the top, and then Uninstall Messages Beta"

Feb 16, 2012 8:26 PM in response to penholdr

Try this:


Quit and navigate to ~/Library/ and hunt down and delete any plugins in the iChat folder as well as any iChat related items in the ~/Library/Caches and /Preferences folders.


Then install iChat (download from Apple servers) over it.


http://support.apple.com/kb/DL290


That might not be the link... BUT BEFORE YOU DELETE ANYTHING, first find iChat on Apple's site, please post it here if you find the setup for the latest iChat.


Remember, Messages is in BETA!


That is initially what I said.

Feb 16, 2012 11:00 PM in response to penholdr

Ok so I messed around with Terminal with no luck but this is what I've found out. So maybe it'll help pinpoint the issue.


1. In Terminal I tried to delete Messages.app using "rm --f" to no avail.


2. I discovered that Messages.app and iChat.app (though hidden) are linked.


3. In Terminal I used "rm Rf" to try to delete iChat.app and Messages.app. I was successful in deleting them.


4. Then I tried reinstalling Messages through the Messages.dmg. Restarted. When I opened it up, it still recognized that it had crashed previously and asked me if I wanted to restore the window. It opened up and crashed again. I ended up redeleting Messages.app and iChat.app through the Terminal.


5. Instead of reinstalling Messages, I plugged in my TimeMachine backup and tried restoring my iChat from my last back up which was from Tuesday. When it moved over, I tried to open up iChat, but I received an error. It said that this application was not the correct version and would not be able to be used on this system.


6. Through Terminal I deleted iChat again and since my TimeMachine backup had also backed up the Messages app, I went ahead and restored it.


So I'm sitting at square one. Messages still recognizes that the app has crashed previously and still crashes after supposedly restoring the window. This leads me to believe that the issue then is not with the .app files but maybe a preference/system file elsewhere. Maybe in Library?


Anyone got any ideas?

Anyway to access the Uninstall Messages option without opening up Messages.app? That's got to be a .pkg or dmg stored somewhere, right?

Uninstall Messages When it Crashes on Start???

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.