Previous 1 2 Next 17 Replies Latest reply: Dec 29, 2013 4:37 PM by Aimilios
skrinjar Level 1 (0 points)

I downloaded the Messages beta this afternoon, but it keeps crashing. I want to uninstall the application but am unable to get that far before it crashes. Is there any way I can uninstall the beta and get ichat back?

  • Jerry Pirrung Level 1 (105 points)

    Same problem here.  Keeps telling me it was restoring windows and gives a choice.  Then crashes when choice selected.

  • matthew o-b Level 1 (0 points)

    Yup. Same thing here. I can usually get it to open up and stabilize after a restart. But I don't want to have to uninstall it.

  • dballing13 Level 1 (5 points)

    My crash seems related to a specific message I received:


    • It crashed immediately after it received it.
    • If I reinstall, I can run fine UNTIL I bring up the user who sent me that message. And when it tries to restore the "last message" from that user, Messages then crashes again over and over. Presumably because it tries to restore that user-tab over and over again
    • I think part of the problem seems to be that even though we're telling it "not to restore windows" it's trying to do so anyway.
  • dballing13 Level 1 (5 points)

    Some further notes:


    • That message had never gotten as far in the receipt stack as going to ~/Documents/iChats for logging purposes. So it was probably trying to "receive" it each time I re-opened Messages (or, post-reinstall, after I visited that user's tab, it would that message in a queue somewhere waiting to be processed).
    • I couldn't find where that message was anywhere
    • I eventually had to go so far as to uninstall Messages Beta and go back to iChat in order to be able to communicate (since work uses Jabber, it was sorta essential to get back up and running).


    Guess I'll revisit Messages when it becomes a little more stable.

  • nikos from thessaloniki-greece Level 1 (5 points)

    me too here.....i think its a problem synchronasing friend has an iphone and an imac and when someone send message it goes to the two devices and all good untill my case where i have 3 devices (MBP , iPad2 and iphone ) messages in mac crashes when it try to sync the messages to the 3 devices in the same time!!!i think this is because of beta.....

  • petermac87 Level 5 (7,345 points)

    nikos from thessaloniki-greece wrote:


    i think this is because of beta.....

    I think you are absolutely correct, and being a beta it has not yet been proven to be stable with and between certain devices and programs, or else it would be out in the App Store for sale. I would probably be inclined, if it were me, to restore the system from my last Time Machine backup or if I had no backup reinstall !0.7.3


    Beta software is for testing and if you don't intend testing and giving feedback to the makers, then you run a risk of having these problems with no comeback. It would be better to wait until the official release.


    Good Luck



  • Anthonyfontana Level 1 (0 points)

    On open it asks if I want to "Don't Restore Windows" or "Restore Windows". Either gives me the beach ball of death. I have to Force Quit.

  • fergranadino Level 1 (10 points)

    I SOLVED THE ISSUE. What you have to do is run the Messages installer again (like doing it for the 1st time). Once it's done, DO NOT RESTART. Simply open the application and go to "Messages" on the top menu. The Uninstall option now works without crashing aka you get iChat back. I just did it and it works like a charm!


  • macjack Level 9 (50,790 points)

    Well said! beta is beta. Caveat emptor!


    @ fergranadino looks like you found a workaround for the feint of heart

  • mt2100 Level 1 (0 points)

    What you want to do is go to the application in the applications folder,

    press cmd I to get info,

    then the check box where it says open in 32 bit mode, check it so its the opposite of what it is.. mine it was checked so i un checked it.


    and then messages should be working smoothly.

  • metaweb Level 1 (20 points)

    @mt2100 This worked! Thanks! The other suggested about unistalling above did not work for me .. but unchecking the 32-bit mode worked. Now my imessage is working just fine. Thanks a bunch @mt2100

  • matthew o-b Level 1 (0 points)

    This is the answer. Take it out of 32-bit mode and it works perfectly. Never would have thought to do that on my own.



  • metabilly Level 1 (0 points)

    Switching off 32-bit mode solved my problem on Messages crashing immediately upon startup also, even after deleting all of it's associated files.  FYI, this could be useful to someone. if you want to try removing all traces of Messages, you can paste this into Terminal to delete all its files:


    killall imagent

    rm -vrf ~/Library/Caches/

    rm -vrf ~/Library/Caches/

    rm -vrf ~/Library/Caches/

    rm -vrf ~/Library/Saved\ Application\ State/


    rm -vf ~/Library/Preferences/*

    rm -vf ~/Library/Preferences/*

    rm -vf ~/Library/Preferences/*

  • Midnight Ronin Level 1 (10 points)

    Worked like a charm for me pull out of 32 bit mode

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