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Messages Beta Crashing

I downloaded the Messages beta this afternoon, but it keeps crashing. I want to uninstall the application but am unable to get that far before it crashes. Is there any way I can uninstall the beta and get ichat back?

Posted on Feb 16, 2012 4:38 PM

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17 replies

Feb 17, 2012 7:43 AM in response to skrinjar

My crash seems related to a specific message I received:


  • It crashed immediately after it received it.
  • If I reinstall, I can run fine UNTIL I bring up the user who sent me that message. And when it tries to restore the "last message" from that user, Messages then crashes again over and over. Presumably because it tries to restore that user-tab over and over again
  • I think part of the problem seems to be that even though we're telling it "not to restore windows" it's trying to do so anyway.

Feb 17, 2012 8:00 AM in response to Community User

Some further notes:


  • That message had never gotten as far in the receipt stack as going to ~/Documents/iChats for logging purposes. So it was probably trying to "receive" it each time I re-opened Messages (or, post-reinstall, after I visited that user's tab, it would that message in a queue somewhere waiting to be processed).
  • I couldn't find where that message was anywhere
  • I eventually had to go so far as to uninstall Messages Beta and go back to iChat in order to be able to communicate (since work uses Jabber, it was sorta essential to get back up and running).


Guess I'll revisit Messages when it becomes a little more stable.

Feb 19, 2012 3:06 PM in response to skrinjar

me too here.....i think its a problem synchronasing messages....my friend has an iphone and an imac and when someone send message it goes to the two devices and all good untill here.....in my case where i have 3 devices (MBP , iPad2 and iphone ) messages in mac crashes when it try to sync the messages to the 3 devices in the same time!!!i think this is because of beta.....

Feb 19, 2012 3:20 PM in response to nikos from thessaloniki-greece

nikos from thessaloniki-greece wrote:


i think this is because of beta.....

I think you are absolutely correct, and being a beta it has not yet been proven to be stable with and between certain devices and programs, or else it would be out in the App Store for sale. I would probably be inclined, if it were me, to restore the system from my last Time Machine backup or if I had no backup reinstall !0.7.3


Beta software is for testing and if you don't intend testing and giving feedback to the makers, then you run a risk of having these problems with no comeback. It would be better to wait until the official release.


Good Luck


Pete

Mar 12, 2012 11:41 AM in response to matthew o-b

Switching off 32-bit mode solved my problem on Messages crashing immediately upon startup also, even after deleting all of it's associated files. FYI, this could be useful to someone. if you want to try removing all traces of Messages, you can paste this into Terminal to delete all its files:


killall imagent

rm -vrf ~/Library/Caches/com.apple.iChat

rm -vrf ~/Library/Caches/com.apple.imagent

rm -vrf ~/Library/Caches/com.apple.Messages

rm -vrf ~/Library/Saved\ Application\ State/com.apple.iChat.savedState


rm -vf ~/Library/Preferences/com.apple.iChat*

rm -vf ~/Library/Preferences/com.apple.imessage.plist*

rm -vf ~/Library/Preferences/com.apple.imagent.plist*

Jun 3, 2012 1:11 PM in response to metabilly

HI,


Late to this party but I have some caution to express over metabilly's deletions.

To all intents and purposes Messages beta is iChat 6.1 (the Engine if you like, is iChat's)


Both of these will be needed by iChat when it is reinstalled. Not that it won't fetch all the Buddy pics again, but it will need the Jabber items in this folder.

~/Library/Caches/com.apple.iChat

~/Library/Caches/com.apple.imagent


The IMAgent one is also used by FaceTIme and could upset it's operation if this is deleted.


The same with the various .plists

The iChat ones include ones for the AIM logins, Jabber logins and the Subnet (Bonjour Login) which will be needed by iChat if reinstalled by the deletion (Uninstall option) of Messages.

There are also the Shared Library one (The Recent List is in here, also needed by iChat on reinstall)

Messages still uses the same com.apple.ichat.plist as iChat which holds all the Preferences you may have previously set for iChat in the Preferences (Everything except the Accounts pane) as well as some Menu items.
The Status Messages one is used agiain by iChat as well as Messages beta


Again the IMAgent.plist deals with FaceTime in Lion as well as iChat or Messages beta.


A simpler method of using the Finder > Go menu and holding the ALT key shows the access point to the Home Folder/Library The Library appears in the menu Drop Down) where you can choose the Preferences or Caches folders rather than using the Terminal.






User uploaded file
9:11 PM Sunday; June 3, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.7.4),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Messages Beta Crashing

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