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Jsch32 Level 1 Level 1

Ok, so my iPhone 4 is not ringing aloud when I receive texts or calls..even having the ring/silent control in the correct position for it to ring, and the ringer setting is turned up all the way.  My keypad does not make sound either (not a huge issue). BUT my phone will play the ringtone/text-tone/music from the ipod also.. Any suggestions???

iPhone 4, iOS 5.0.1
Reply by Katie_Bug_88 on Feb 17, 2012 9:08 PM Helpful
look at the side of the device, where you see the silent switch and the volume up and down controls. look at the flip switch- you should not see orange/red color. if you do, flip it to not see color

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  • Katie_Bug_88 Level 2 Level 2

    look at the side of the device, where you see the silent switch and the volume up and down controls. look at the flip switch- you should not see orange/red color. if you do, flip it to not see color

  • The Rode Level 1 Level 1

    If that doesn't do it. You can always try the "Hard Shutdown" mode. Simply hold the power button and the home button at the same time for 15 secconds or until your iPhone shuts off. To turn your iPhone back on, just repeat the process. This method is a proven method to fix most problems however not guarenteed.

  • seeker30 Level 1 Level 1

    I've got the same issue. Yes the mute botton on the left of the phone is in the correct position, yes I've tried  hard shutdown/rebooting the phone. In settings everything seams fine. I can hear alarms, games and Ipod. But ther is no sound when I get a text or an incoming call.

    ? now what?

  • wolfman090 Level 1 Level 1

    one Hard Shutdown did it for me,  thanks alot.

  • lorishine Level 1 Level 1

    You solved my problem!  THANK You!  I have an otter box on my phone, so I never thought to take it off and look at the phone.  I went to the Apple store, and they told me it was a software problem, so I had to get everything backed up on my pc and do a restore.  After much frustration and doing a total erase and restore with I-tunes and I-cloud....and downloading Microsoft Outlook (since I didn't have it to back-up my contacts with Icloud)....I still didn't have an answer.  I can't believe this was so simple. 

  • Mckait Level 1 Level 1

    Thank you from me, too! How can it move whin it's inside an otterbox?

    Baffling ..but your solution worked. Many thanks :)

  • LolaBrown Level 1 Level 1

    did you ever get your issue fixed? i have the same problem

  • MelloSC Level 1 Level 1

    this just saved my life...i feel like kind of a moron for a fix this simple, but i was fearing the worst...thank you soooooo much!!

  • lion56 Level 1 Level 1

    Thanks The Rode, Hard shut down worked for me :-)

  • 17beachside71 Level 1 Level 1

    Update to IOS 6 seems to have switched the mute key and volume ringers off completely

    go to. this worked for my Iphone 4





    Assistive touch switch on.


    my iphone on the side is showing mute not on, using the assistive touch ( the white button that appears on your home screen, go to device and swithc the mute key to the opposite. on my phone mute on  (bell with cross through it, opposite to phone), my phone now rings.

  • hughfromboulder Level 1 Level 1

    This solved my problem. I figured it was something I had done inadvertently as I've been moving lately and stuff gets messed up. Thanks

  • Twofeet123 Level 1 Level 1

    @17beachside71 - thank you so much. Your assistive touch solution worked for me. I'd had the issue for 18 months, had replaced the dock connector (thinking that might be the issue) and was on the verge of buying a new phone. You've saved me $100s!! Thank you, thank you, thank you.

  • Katos17 Level 1 Level 1

    I love you 17beachside71!!!  Was just about to buy a new phone but you solved my problem.

  • craigheather Level 1 Level 1

    This worked for me too. My iphone 4 is now ringing again. (Mine stopped ringing last week, but not due to upgrade. At least it wasn't immediate.  It only vibrated but I had sound for music, etc.)  Now, however, I cannot mute the phone. Will I have to do this manually through the same route?




    Assistive touch switch on.

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