Please Help! Symbol next to Music. I can't delete some new songs I purchased!

Question

Level 1

11 points

Please Help! Symbol next to Music. I can't delete some new songs I purchased!

I bought some new songs in itunes. All of a sudden. All the new songs have an identical duplicate in the music app on my Iphone 4. Next to each duplicate is a strange new symbol I've never seen before on the right side of the song name. It is a little grey square (like a 'stop' symbol) inside a grey circle which is then encircled entirely by another grey (but thinner) circle. This is in the native iPhone music app. I tried to remove all my music but those duplicate songs won't be removed. I unsynced everything! Those new tracks are still there with those symbols. They can't be deleted and even if I try and play them, the song doesn't play and it just goes on to the next one, it can't play any of the tracks that are left so it just moves from one song after the other until all the songs are through. I have no idea what is going on? Someone please tell me what is going on. I'm freaking out.

Posted on Feb 17, 2012 7:22 PM

Reply

Answer 1

Ferretbite

Level 4

1,586 points

Feb 17, 2012 7:38 PM in response to DannyPeru

My fitoughs ought was 'iCloud symbol' but I'm not so sure... Could you try and post a screen capture of these symbols? That might help

Reply

Answer 2

DannyPeru Author

Level 1

11 points

Feb 17, 2012 8:27 PM in response to Ferretbite

I can't a screen shot of it right now since I'm on a mobile device right now. But after messing around with the App Store and iTunes Store settings, something new came up. I turned off automatic sync for both and the use cellular network for downloading option. Now when I try to play those duplicate songs with the weird symbol a message pops up that says "Cannot Play: Connect to a WiFi to play 'song name'. You can enable cellular playback in settings."

I don't use iCloud and in my settings it's turned off. This started happening when I bought a an album and a few other songs in iTunes via my PC.

These songs...are in delete-able, even when I unsync everything from the iPhone. And some songs that are supposedly synced. Don't show up at all in the album. But if I manually manage the music, it's there, saying its on my phone...when it's not.

Reply

Answer 3

DannyPeru Author

Level 1

11 points

Feb 17, 2012 8:28 PM in response to DannyPeru

Sorry for the grammatical and spelling errors. It's normal not this messy.

Reply

Answer 4

DannyPeru Author

Level 1

11 points

Feb 17, 2012 8:30 PM in response to DannyPeru

See what I mean...

Reply

Answer 5

DannyPeru Author

Level 1

11 points

Feb 19, 2012 8:43 AM in response to DannyPeru

As you can see, the track with the symbol cannot be removed from my phone.

Reply

Answer 6

Ferretbite

Level 4

1,586 points

Feb 19, 2012 9:08 AM in response to DannyPeru

Tha symbol means the song is being downloaded. Try to let it download before you delete it, to check on its progress keep an eye on the outward circle it'll turn blue.

Reply

Answer 7

DannyPeru Author

Level 1

11 points

Feb 19, 2012 10:44 AM in response to Ferretbite

The problem is that even though I have wi-fi the songs aren't downloading. It's day two and it's still stuck like that. At least I know it's trying to download. I don't where to go from here though...

Reply

Answer 8

DannyPeru Author

Level 1

11 points

Feb 19, 2012 10:50 AM in response to Ferretbite

Okay! problem solved, I just restarted the dowload process. Once the songs are downloaded the phone lets me delete the duplicate. Thank you very much!

Reply

Answer 9

tjbrady4

Level 1

0 points

Apr 4, 2012 12:55 PM in response to DannyPeru

how did you restart the download process? i have the same problem

Reply

Answer 10

Jun 3, 2012 3:23 PM in response to DannyPeru

I would also like to know how you restarted the download process. I've had this problem for months.

Reply

Answer 11

Jun 4, 2012 9:44 PM in response to johndoeloldr

Got it. It's some sort of issue with the iTunes Match process. Go to Settings > Music on your iPhone and toggle on iTunes Match, then toggle it back off and leave the menu. You might try messing around with a few of the settings while you're in there, but that's what did it for me.

Reply

Answer 12

Jun 5, 2012 4:13 PM in response to DannyPeru

I am having this problem as well. However, it's a bit different. I bought two whole albums off of iTunes the other day from my Mac. They downloaded, and synced to my iPhone. These albums can play on my iPhone normally but there are also duplicates with the symbol as described above, except with no art work and they will not play.I am a user of iCloud, but not iTunes Match. All the songs are properly downloaded on my Mac. I've tried hard reset as well and powercycling my phone.

Everything is all up to date, and I've tried taking these two albums off then back on my iPhone, but that didn't do anything.

And I don't know what you mean by restarting download process. These songs are already downloaded and I just checked for downloads and there's nothing to be downloaded!

Please help

Ryan

Reply

Answer 13

Jun 18, 2012 2:02 AM in response to Ryan Cuncannon

I had the same problem, i had song then duplicate with the grey circle, i deleted the song that was working then redownloaded it from itunes songs not on this iphone, give that a try.

Reply

Answer 14

HBCTul01

Level 1

0 points

Aug 4, 2012 5:13 AM in response to DannyPeru

Thanks Spaceball!. This worked.

I have an iPhone 4 with Match on. I went to Settings, Music, turned off iTunes Match, then turned it back on. Thought it would take a while to fix the problem but it did it immediately.

Reply

Answer 15

Oct 13, 2012 7:24 AM in response to DannyPeru

I hae the same issue with duplicate songs and can't remove them.

Seems to only happen when I download from the computer and not on the phone directly.

I'm not subscrining to iTunes match, and I can't delete the duplicate songs.

I've removed them from iTunes in the browsing sectin, but they are still there.

So annoying that this happens.

Reply