Michael29
Level 1 (0 points)

Q: Remote Desktop Clients

Having Problem in using ARD to copy files once I connect to the remote computer. I can run applications on the remote from my home machine but can not copy files. I get a message when trying the remote client is not active. Even though I would think if I can connect to machine the client should be active. How do I get the remote to be active so that the copy functions works.

 

Any help is greatly appreciated

 

Michael

Imac 27, Macbook Pro 13,Imac 24, Mac OS X (10.7)

Posted on Feb 18, 2012 10:18 AM

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Michael29

Q: Remote Desktop Clients

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  • by Antonio Rocco,

    Antonio Rocco Antonio Rocco Feb 18, 2012 3:25 PM in response to Michael29
    Level 6 (10,606 points)
    Desktops
    Feb 18, 2012 3:25 PM in response to Michael29

    Hi

     

    Remove the remote client from the All Computers List. Select it and delete it. Go back to the Scanner section and add it again. Hopefully it should start working again.

     

    HTH?

     

    Tony

  • by Michael29,

    Michael29 Michael29 Feb 19, 2012 4:59 AM in response to Antonio Rocco
    Level 1 (0 points)
    Feb 19, 2012 4:59 AM in response to Antonio Rocco

    Hi Antonio

     

    I did as you indicated but still have the same problem. When you slected the copy feature and add a file to the "Item copy list" in the box at the bottom of the screen has the comptuer name and in the status area it says Screen sharing available. When you select the copy buuton a message appears says "The task will fail" this task is not support.

     

    Thanks for the reply

  • by Gary Lydeen,

    Gary Lydeen Gary Lydeen Feb 19, 2012 8:57 AM in response to Michael29
    Level 1 (15 points)
    Feb 19, 2012 8:57 AM in response to Michael29

    Michael,

     

    What happens after a reboot of the remote computer?  I have seen this on occassion in my enviroment and a reboot usually clears it up.

     

    You can alternatly use the kickstart command to give the ARDAgent.app a kick. (excuse the pun).

     

    Apple has a knowledge base article at, http://support.apple.com/kb/HT2370, describing kickstart.

     

    $ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent

     

    I would give this a try locallay using terminal on the remote machine or via SSH if you are remote. If you send this down as a Send Unix Command you may totally loose control of the machine if ARDAgent doesn't come back.

     

    As a side note, I have also seen this happen on older machines of mine, usually when the version of ARD client is old and doesn't match the admin machine.

     

    Gary

  • by Michael29,

    Michael29 Michael29 Feb 19, 2012 4:13 PM in response to Michael29
    Level 1 (0 points)
    Feb 19, 2012 4:13 PM in response to Michael29

    I will try to re-boot the machine tomorrow once I get to work and see if that makes any difference.  I guess I could try this Kickstart process if the problem does not clear as a result of the re-booting.

    Thanks for you suggstions and reply

     

    Michael

  • by TeenTitan,

    TeenTitan TeenTitan Feb 24, 2012 9:39 PM in response to Michael29
    Level 4 (2,524 points)
    Mac OS X
    Feb 24, 2012 9:39 PM in response to Michael29

    do you only have the issue offsite? (on site it works)

     

    if it happens on and off site.

     

    Is the firewall enabled on the client? if it's on, have you tried disable the firewall?

     

    Is the computer set to run reporting? if so, when is it set to run? have you tried changing the reporting time to run to a couple of minutes from now?  (when your on the local network)  after letting the report run, do you still have the issue?

  • by Michael29,

    Michael29 Michael29 Feb 25, 2012 4:59 AM in response to TeenTitan
    Level 1 (0 points)
    Feb 25, 2012 4:59 AM in response to TeenTitan

    I only have one Mac machine at home and one at work. I can not get the file copy to work either way. On my home machiine in the copy box you see that the work machine say "Screen Sharing Available". When I try to copy file from work to home I see in the copy box that my at home is "off Line" even though I can run applications either way. I have tried turning the firewall off and on and it makes no difference. I do not have the machines set to run reports.

     

    One way I have beeen able to get around this is the use of Logmein services. The file copy works using their service but it would be nice if it would work using remoted desktop

  • by TeenTitan,

    TeenTitan TeenTitan Feb 25, 2012 12:19 PM in response to Michael29
    Level 4 (2,524 points)
    Mac OS X
    Feb 25, 2012 12:19 PM in response to Michael29

    I use logmein, just because I got tired of configuring my home firewall, and because my ISP changes my IP address all the time. Plus I kept encountering places that blocked VNC traffic.

     

    I hope at home internet connection only has one firewall/router. What ports did you open for ARD?  Did you open and configure ports: 3031 (TCP/UDP) , 3283 (TCP/UPD), 5900 (TCP/UDP), 5988 (TCP) and 22 (TCP), to forward to your target home computer?

     

    On page 164 of Apple Remote Desktop Administrator’s Guide, list port 22 (TCP) as Encrypted file transfer, observe, and control (via SSH tunnel).