Previous 1 7 8 9 10 11 Next 156 Replies Latest reply: Sep 21, 2014 1:27 PM by Ralph Johns (UK) Go to original post Branched to a new discussion.
  • Ralph Johns (UK) Level 9 Level 9 (69,870 points)

    Hi,

     

    Can we just DELETE the messages.app with all content and related files and reinstall it?

     

    No.  You can only do this with iChat versions up to iChat 5

    The OS comes on Install DVDs and these have an Options Installs folder which you can install just iChat from.

     

    With version of the OS that are downloaded from the App Store this is not possible and only installing the whole OS will restore the app.

     

    However if you do this whilst preserving the Home Folder of the User you are having issues with then the problem will remain.

    Not to mention that it is work in another Mac User account there is nothing wrong with the App.

     

    In the Finder use the Go Menu whilst holding down the ALT key.

    Use the Library item that appears in the menu.

    Navigate to the Preferences Folder.

    Delete (Drag to the Trash) com.apple.ichat.plist and com.apple.IMAgent.plist

    Then com.apple.imservice.imessages.plist and com.apple.imessages.bag.plist

     

    Also remove the com.apple.ichat.AIM.plist and the Jabber, Yahoo and Subnet ones.

     

    IMAgent is a Support app and holds the Account info for Messages.

    The iChat also list the accounts (and all the preferences in the app).

    The AIM, Jabber and Yahoo ones hold the info about the individual Buddy list accounts.

    The Subnet one holds the info about your Bonjour connection.

     

    As IMAgent starts when the computer does Restart the Computer.

    Restart the app.

    You are most likely to have to re-enter your Apple ID at least.

    Any other account should be pulled from the Keychain.

     

     

    3Sigcopy2.png
    7:47 pm      Sunday; December 8, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • Sand_Dog Level 1 Level 1 (0 points)

    There is an another possible cause exists, if your Mac was in support and had main (mother) board replacement technician could forget to change serial number on new board, so if you have serial like this Screen Shot 2013-12-10 at 12.43.23.png

    you need to take Mac to support again.

  • Ralph Johns (UK) Level 9 Level 9 (69,870 points)

    HI,

     

    You have replied to the Original Poster (who only seems to have posted twice in this tread anyway).

     

    You will notice that their specs state OS X 10.7.3 as does my first reply  (it was February 2012)

     

    Your answer only applies to Messages 8 Mountain Lion OS X 10.8 after the OS X 10.8.2 update.

     

     

    3Sigcopy2.png
    8:42 pm      Tuesday; December 10, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • Paul J. Hart Level 1 Level 1 (80 points)

    Hi Ralph

     

    Finally got round to doing a full clean install of Mavericks.  Before I did anything after installation i tried to log into Messages but still the same problem.

     

    I can only assume now its an issue with either my account or my router/provider

     

    Thanks anyway

     

    Paul

  • mightyblighty Level 1 Level 1 (0 points)

    Hello

     

    I'm trying to login to i-Message on my macbook pro V 10.9.4 but I just keep getting the 'wheel' when I enter my apple ID and password.

     

    I've been through some of the treads and tried various troubleshooting but I've not had any joy yet. I'm signed in to I-Tunes so I know my login details are correct but I can't seem to get any further. I've checked my device and everything is set-up for i message I just can't log in.

     

    Does anybody know why this might be?

     

    Many thanks

     

    MB

  • Ralph Johns (UK) Level 9 Level 9 (69,870 points)

    HI,

     

    We have got to the stage where we know it is happening to lots of people in slightly different ways (which may suggests the issues are in fact different).

     

    We know there are some older Login failures with specific Error messages

    FaceTime, Game Center, Messages: Troubleshooting sign in issues

     

    In Addition to this we know there is a 5th Error Message that actually gives you a Code Number to tell Apple Support Staff saying there is an issue with the Account.

     

    We also know of two other causes.

    Since OS X 10.8.2 the Serial Number of the Mac has had to be on the Logic/mother board:-

    (Use the Apple Menu top Left > About this Mac > in the Panel click twice on the current OS level to see the Serial Number)

    You can still have the issue if you Upgrade from Lion and miss OS X 10.8 or the OS X 10.8.2 update.

    Also some have claimed Upgrading to Mavericks can lose the Serial Number.

    Basically it can appear in Mavericks and Messages 8 as well.

     

    Also more recently it has been found that the Font AppleGothic.ttf can be missing or not Enabled or in some cases simply not working.

    It is stored in Hard Drive Name/Library/Fonts.

    This is unusual as Fonts that are Required for app are normally in Hard Drive Name/System/Library/Fonts

     

    Some have found simply moving the Font makes it work.
    Some have used Font Book to look at it and Validate it (File Menu in App)

    Some have Duplicated the Font file using the Finder then moved the Original and then renamed the new one and found that works.

     

    Mixed in with that seems to be iMessages accounts on the Mac that looked like they are logged in which then tell you a Contact is not registered (and in fact all Contacts seem to be involved) when you try to message them.

    This again looks like it is more likely to be an issue with the Account and how Apple have the Mac version of the app logging in.

     

    Based on the what I have called the 5th error messages in this post it is then known that there can be iMessages specific issues with your Apple ID  and that it will sign in to other services (FaceTime, iTunes, iCloud App Store and the like but not into iMessages) which show there can be iMessages specific issues.

     

    If you are getting the spinning wheel they try using a Public DNS server listed in your Network settings (Advanced Button  > DNS tab)

    http://pcsupport.about.com/od/tipstricks/a/free-public-dns-servers.htm

     

     

     

    3Sigcopy2.png

    7:21 pm      Sunday; September 21, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • Ralph Johns (UK) Level 9 Level 9 (69,870 points)

    Additional Note.

     

    This thread was started over 2 years ago and is also only a few months from the last post being over a year ago.

     

    Messages has changed and been Updated and Upgraded  during that time.

     

    3Sigcopy2.png

    9:27 pm      Sunday; September 21, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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