cloud music won't disable on iphone

Question

ballsop Author

Level 1

5 points

cloud music won't disable on iphone

ok i've had A LOT of trouble with itunes match recently.

my main problem now however is that icloud music won't disappear from the music app.

itunes match is OFF on iphone
Signed out of apple ID.
airplane mode has been on to stop any cloud data sync.
iphone has been de-authorised from icloud on my itunes account.

its almost as if itunes match just froze on my phone because some albums arent complete.

the other day, it seemed as though itunes match was downloading data and it wouldnt allow me to play music on the train.

another problem is whenever i click on taio cruz on artists, the music app crashes. if i select his songs or albums its fine however.

i have sorted most other problems (other than taio cruz delima) but i just can't understand why itunes match cloud music won't just **** off and leave my phone already!?

apple, mountain lion can wait. just sort out itunes match that people have ALREADY paid for!

iPhone 4S, iOS 5.0.1

Posted on Feb 18, 2012 4:39 PM

Reply

Answer 1

Feb 18, 2012 5:11 PM in response to ballsop

Just so you know, your iCloud account is not related to iTunes Match so signing out of that account won't have any affect on iTM.

So, after you've turned off iTM on the iPhone plug it into your computer via USB and sync it. You may need to do it a couple of times, but this should take care of that "ghosting." If not you may need to restore the iPhone.

Reply

Answer 2

ballsop Author

Level 1

5 points

Feb 18, 2012 5:22 PM in response to Michael Allbritton

ok i've tried syncing serverel times. i've tried downloading an app to my phone and syncing with itunes (from an odd solution to another forum).

on the music app, the loading "circle" is moving so it looks like the phone is trying to load but it's been doing it for so long. if i was trying to get the songs ON the phone i might understand why its taking so long but it just needs to remove the song info.

i might turn itunes match back ON, see what happens, and sync it a couple of times with my mac.

Reply

Answer 3

ballsop Author

Level 1

5 points

Feb 18, 2012 5:23 PM in response to Michael Allbritton

oh and i've restored severel times also.

Reply

Answer 4

Feb 18, 2012 5:25 PM in response to ballsop

Restoring will remove all cloud data from the iPhone. If you're saying it does not, are you sure you are restoring it properly? You need to first turn off iTM, make a backup of your phone (preferably to your computer), restore it, then restore the backup. This always works.

Reply

Answer 5

ballsop Author

Level 1

5 points

Feb 18, 2012 5:37 PM in response to Michael Allbritton

i was trying to avoid that because i do OTA updates so i need to download the update on a slow connection. i've started the download now though as it seems there is no other way. what about deleting all content and settings?

Reply

Answer 6

Feb 18, 2012 6:01 PM in response to ballsop

In my experience resetting all content and settings didn't work. I'm not saying it won't work, just that it hasn't for me. My best experience has been to restore, then restore the backup.

Reply

Answer 7

ballsop Author

Level 1

5 points

Feb 18, 2012 7:10 PM in response to Michael Allbritton

id like to point out your correct solution also fixed my taio cuz problem. and more than likely any other problem lol. top marks

Reply

Answer 8

Feb 11, 2014 1:28 AM in response to ballsop

I just found this

http://www.solveyourtech.com/stop-showing-music-cloud-ios-7-iphone-5/

Reply