HT1595: Apple TV (1st generation): Troubleshooting wireless connections

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markw
Level 1 (0 points)

Q: i-tv drop out

WHEN I WATCH A RENTED MOVIE FROM I-TUNES IT DROPS OUT WHILE I AM WATCHING & I HAVE TO LOG IN AGAIN & RESTART, IS THIS COMMON & IS THERE A FIX

Apple TV, Mac OS X (10.6.8)

Posted on Feb 18, 2012 8:54 PM

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markw

Q: i-tv drop out

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  • by Alley_Cat,Helpful

    Alley_Cat Alley_Cat Feb 19, 2012 2:55 AM in response to markw
    Level 6 (19,593 points)
    Feb 19, 2012 2:55 AM in response to markw

    Not quite sure if you rented in itunes on computer or directly on AppleTV.

     

    As for the dropouts first thing to check would be your newtwork and internet connection.

     

    I've never seen this issue myself, but if uisng wi-fi that can be prone to intereference/dropouts.

     

    Equally if your local network is ok, and your internet connection is erratic dropouts could occur. Test your internet speed on a computer at speedtest.net  - also check if your ISP 'throttles' connections at certain times or after certain amount of data has been used.

     

    Always worth unpowering the unit and restratin it if it misbehaves.

     

    As a last resort for flaky behaviour once other factors have been considered you could factory restore as described here:

     

    http://support.apple.com/kb/HT4367

     

    AC

     

    (There is no official Apple i-TV product.  ITV is a UK broadcaster.)