iPad2 TIVO app crashing?

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Level 1

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iPad2 TIVO app crashing?

I've been using the TIVO app for my iPad2 for almost a year. It's been a terrific tool to organize TV watching through my TIVO Premiere box. Mostly 4 star performance! I scan the Guide list for upcoming movies and specials on HBO, Showtime, TMC and other fav sources.

Three days ago the iPad app began crashing. After scrolling through the Tivo 'guide' the app would just quit.

Now it will not stay connected for any longer than a minute. I've restarted the iPad several times. I've uninstalled and reinstalled the iPad app. No change. I've reset the Tivo Premiere box. No change.

Then I remembered the Tivo app is on my iPhone 4s. I've used the 4s Tivo app on occasion to program the Tivo. Same exact problem….. crashes after about one minute.

What kind of gremlin is going on here? The Tivo upgraded itself to this new "look" about 10 days ago. There was no intitial issues with that upgrade. Perhaps another upgrade has happened causing this problem. (??)

I'm baffled. Doing searches in Tivo forums and Apple forums related to "iPad crashes on the Tivo app" has revealed zero results.

Am I the only person in the world this is happening?

Any suggestions?

***************

Tivo Premiere/iPad2/iPhone4s profile:

My Tivo:

Tivo Premiere - new 2010 - DVR (2FDE) FA97 XXXXXXXXXXXXX

Platform: Series 4, Software Version: 20.2.-01-2-746

Provider: Comcast w/M-Card CableCard

Internet: Ethernet connected. IP 10.0.1.4

iPad2: vers 5.0.1 (9A405) -- Wifi

iPad Tivo App: v1.6.1 (4418)

House network: Airport Extreme - one year old -- and Apple Extender - connections ("Excellent)

iPhone 4s: vers 5.0.1 (9A405)

iPhone Tivo App: v1.6.1 (4418)

iPad 2, iOS 5.0.1, WiFi

Posted on Feb 18, 2012 10:06 PM

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Answer 1

Feb 19, 2012 6:48 AM in response to boot321

Same problem here both Ipad and iphone app. Additionally it wont connect fully to my new tivo box although the app finds it on the network. I did a chat session with tivo and they are aware of the crashing problem with no specific time for resolution. They described the problem as system wide.

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Answer 2

Feb 19, 2012 9:42 AM in response to boot321

I've had the same issue, started noticing it last night, though I may not have used the app for a few days, so it could have started before. DId the same troubleshooting, short of removing and reinstalling the app. I'm glad to know that I'm not alone and that TiVo is aware of it.

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Answer 3

dspille

Level 1

0 points

Feb 19, 2012 11:18 AM in response to djlstewart

I have the same issue on my iPad 2. Crashes several seconds after being in the guide screen.

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Answer 4

Greg23

Level 1

9 points

Feb 19, 2012 11:25 AM in response to dspille

Same exact problem, started yesterday. Had no problems before now and it's frusrating.

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Answer 5

walthono

Level 1

5 points

Feb 19, 2012 2:38 PM in response to boot321

Same here. Tried it on two iPads and two iPhones. The TiVo app crashes immediately every time!!

The last update appears to have been a major mistake. HopeTivo fixes it pronto.

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Answer 6

boot321 Author

Level 1

0 points

Feb 19, 2012 3:03 PM in response to boot321

I just received the reply from Tivo support -- The comment about looking for "trends" sounds like not enough people are having the problem? -- I'd suggest everyone that's having this issue write to Tivo support.

Tivo support reply:

I would be happy to assist you. The problem you are experiencing is a known issue and we are working diligently to resolve it. At this time there is not an ETA for a fix unfortunately. I would suggest using the App every few days and if it still doesn't work after one week contact us back so that we can further troubleshoot it. I have submitted your account to an outage tracker so that we can look for possible trends and get this resolved as soon as possible. I apologize for the inconvenience on this and thank you for your patience.

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Answer 7

Feb 20, 2012 2:41 PM in response to boot321

I did as you suggested and wrote to TiVo support. I just received a promising reply from them, so hopefully this will be resolved soon.

Their reply:

"We do apologize that you are having that issue with your iPad. TiVo is aware of the crash issue with the iOS App when launching the guide. A fix has been made and is pending Apple approval to post to the Apple App Store. Please check again to update your iOS App later today or tomorrow. Thank you for your patience. If you have any further questions please contact us again."

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Answer 8

Feb 25, 2012 6:30 PM in response to boot321

I just installed the update v1.6.2(4656) today and so far so good! The only problem was that I had to reset the TiVo application and disable/enable wifi on my ipad2. After signing back into the app (with my tivo account) and re-entering my media access key I was good to go.

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