I have a problem with HDD

Question

I have a problem with HDD

Hi,

I have a problem with "freeze" of my MBP 2011 Later

I think it's problem with my HDD - TOSHIBA MK7559GSXF, because I found follows text in console output:

Feb 19 14:07:58 Dark-MacBook-Pro kernel[0]: SATA WARNING: Enable auto-activate failed.
Feb 19 14:12:31 Dark-MacBook-Pro kernel[0]: SATA WARNING: Enable Drive PHY PM failed.
Feb 19 14:18:20 Dark-MacBook-Pro kernel[0]: SATA WARNING: Enable Drive PHY PM failed.
Feb 19 14:20:47 Dark-MacBook-Pro kernel[0]: SATA WARNING: Enable Drive PHY PM failed.
Feb 19 14:30:55 Dark-MacBook-Pro kernel[0]: SATA WARNING: Enable Drive PHY PM failed.
Feb 19 15:45:31 Dark-MacBook-Pro kernel[0]: SATA WARNING: Enable Drive PHY PM failed.
Feb 19 16:10:19 Dark-MacBook-Pro kernel[0]: SATA WARNING: Enable Drive PHY PM failed.

What I did after:

run Disk Utility - all ok
reinstall mac os from scratch on erased partition
run OnyX - its not found any problem
run DiskTools Pro - its can't found any problem (no bads block or other)

I run XBench HDD test with follows result:

System Info




Xbench Version


1.3


System Version


10.7.3 (11D50b)


Physical RAM


8192 MB


Model


MacBookPro8,2


Drive Type


TOSHIBA MK7559GSXF


Disk Test 56.40




Sequential
138.47






Uncached Write
168.21
103.28 MB/sec [4K blocks]


Uncached Write
143.71
81.31 MB/sec [256K blocks]


Uncached Read
93.06
27.23 MB/sec [4K blocks]


Uncached Read
190.90
95.95 MB/sec [256K blocks]
Random
35.41






Uncached Write
12.89
1.36 MB/sec [4K blocks]


Uncached Write
92.84
29.72 MB/sec [256K blocks]


Uncached Read
60.06
0.43 MB/sec [4K blocks]


Uncached Read
125.41
23.27 MB/sec [256K blocks]

MacBook Pro, Mac OS X (10.7.3)

Posted on Feb 19, 2012 10:37 AM

Reply

Answer 1

Linc Davis

Level 10

209,535 points

Feb 19, 2012 11:31 AM in response to Anton Shevchuk

Make a "Genius" appointment at an Apple Store to have the machine tested. Back up all data before you go.

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Answer 2

Feb 19, 2012 9:45 PM in response to Linc Davis

Nearest "Genius" in another country 😟

MBP buyed in USA, I'm in Ukraine now

I found only premium reseller in my town

I read many topics and found similar problem in topic https://discussions.apple.com/thread/2054387, it's similar to problem with SATA controller and EFI update. My EFI is last:

Boot ROM Version: MBP81.0047.B24

SMC Version (system): 1.69f3

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Answer 3

Linc Davis

Level 10

209,535 points

Feb 19, 2012 9:54 PM in response to Anton Shevchuk

It's possible that your drive (if it's not original equipment) is incompatible. It could also be failing, or the logic board could be failing, or the SATA cable could be damaged or loose. Downgrading firmware is not possible.

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Answer 4

Feb 19, 2012 11:46 PM in response to Linc Davis

Drive is original Toshiba 750Gb - MK7559GSXF

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Answer 5

Courcoul

Level 6

18,558 points

Feb 20, 2012 12:14 AM in response to Anton Shevchuk

Reboot computer and hold down the D key before the startup chime. This will enable the Apple Hardware Test. Follow the onscreen instructions to perform a complete test of your Mac. Report the results.

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Answer 6

Feb 20, 2012 5:18 AM in response to Courcoul

For 2011 Late it's Option+D

All tests passed

I disabled motion sensor and sleep of hard disk

No more repeat messages SATA Warning

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Answer 7

Linc Davis

Level 10

209,535 points

Feb 20, 2012 5:25 AM in response to Anton Shevchuk

Then it is a logic-board fault.

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Answer 8

Courcoul

Level 6

18,558 points

Feb 20, 2012 8:20 AM in response to Anton Shevchuk

Anton Shevchuk wrote:

I disabled motion sensor and sleep of hard disk

Bad idea. Now if the Mac gets bumped, jarred, etc., the HDD may get damaged. In other words, in order to remove a warning, now you risk a failure. BTW, there appears to be an even newer firmware version, this is what my Oct'11 15" MBP (purchased Dec'11) has:

Boot ROM Version: MBP81.0047.B26

SMC Version (system): 1.69f3

Is your local reseller also an Apple Authorized Service Provider? Warranty-wise, you're covered, since it is worldwide for portables.

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Answer 9

Feb 21, 2012 11:43 PM in response to Anton Shevchuk

Problem not solved 😟

SMS enable or disable - not any different

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Answer 10

Feb 23, 2012 9:33 PM in response to Anton Shevchuk

New EFI update (MBP81.0047.B27), under testing...

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Answer 11

Courcoul

Level 6

18,558 points

Feb 24, 2012 12:56 AM in response to Anton Shevchuk

Cool, hope it takes care of the problem. Good luck!

Reply

Answer 12

Feb 26, 2012 2:29 PM in response to Anton Shevchuk

the same result

plus new problem, sometimes notebook can't wake up 😟

Reply

Answer 13

Feb 27, 2012 5:02 AM in response to Anton Shevchuk

Hi,

I think I have the same problem. First my Macbook was getting slow then it begins to display a message before crashing saying that I unpluged my HDD without ejecting it but it is the internal HDD.

First I was thinking that my HDD was broken so I bought another one but now I can't even format the new one or create a partition on it.

Now I'm running my computer with an external USB adaptor and it's not slow at all !

I'm thinking of going to the Apple store see what they can do...

I'll let you know 😉

Reply

Answer 14

Jun 19, 2012 5:39 PM in response to Anton Shevchuk

I have exactly the same problem with my TOSHIBA MK7559GSXF. I think it is a Toshiba problem. My MBP works with every other drive, nas and usb. My son is a videogrpher, familiar with portable hard drives for his video shoots and the TOSHIBA MK7559GSXF does not work with his MBP either. Disk Utility can see it but can not mount it. I'm going to try to find a solution from Toshiba. Good luck to us both!

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Answer 15

Jun 19, 2012 9:45 PM in response to reademandweep

I bought the SATA adapter for replace DVD and put Toshiba drive into it - and HDD works perfect now, but my hardrive slot is empty because my SSD drive not works inside it 😟

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