badavis32
Level 1 (0 points)

Q: error code (-36)

I recently updated my itunes, and ever since I cant get any of my music or pictures back. When I plug my phone into itunes on my computer, it always says that I need to finish restoring my iphone, and it begins to restore. About half way through it will stop and an error message pops up that says (-36). I cant get it to work at all and it keeps erasing pictures and texts everytime I plug it in.

iPhone 4, Windows Vista

Posted on Feb 19, 2012 5:41 PM

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badavis32

Q: error code (-36)

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  • by xxmitchxx90,

    xxmitchxx90 xxmitchxx90 Feb 19, 2012 5:57 PM in response to badavis32
    Level 2 (175 points)
    Feb 19, 2012 5:57 PM in response to badavis32

    Hi,

     

    According to this http://support.apple.com/kb/HT1618 it is an I/O error which means Input / Output as in writing data, but that's not real helpful, I know. One clue to me is that it was a Temp file that couldn't be copied properly - my guess is that since temp files by definition change a lot, at one instant in time during copying it couldn't verify something b/c it changed and returned an error. But I wouldn't worry about it too much precisely b/c it was temporary. Hopefully you got the necessary permanent data copied OK.

     

    Just my guess, so remember when you get free advice you get what you pay for! Hope this helps.

     

    xxmitchxx90